Italian Customer Service Host

Client Digital Outsource Services
Published 22/02/2017
Contract Type Permanent
Location Cape Town, Western Cape, South Africa
Introduction
This is a very exciting role within the growing Customer Support Department at Digital Outsource Services. Operating within the
e-commerce industry, we provide excellent services to our international clients and their businesses. The core element of
Digital Outsource Services are our people, as we recognize that the employees are the driving force of the business, hence we
ensure that we employ individuals with high-potential allowing them to develop their career and themselves within the
business.
We are an international company with offices in London, Cape Town and Malta. London will also be your first stop where you
will complete your training and will start working while our immigration team processes your work visa application for Cape
Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the
airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.
Once your visa has been processed and the time has come for you to relocate to Cape Town, once again relocation assistance is
provided by covering flights, shuttle service from the airport and 3 months of free accommodation. Our Cape Town office also
offers many perks such as a free meal daily, free access to our gym, return flight home once per year, awesome coffee from our
onsite coffee bar and Friday bar. We have over 1 800 multi-national employees as we provide services in the European Region,
Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus
making us an employer of choice in Cape Town.
Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational
requirements of the organization and its clients.
Job Functions Client Services
Industries Ecommerce
Specification
Duties will include, but not limited to:
 Responding to customer queries by telephone, email and online chats in Italian language
 Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
 Processing pertinent information into relevant databases
 Customer relationship building & management
 Problem solving tasks during shift
 Handling and taking full responsibility for customer related queries
 Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
 Performing extra tasks given by managers / shift supervisors as required
Essential Requirements:
 Italian as home/first language essential
 Be available for 24/7 shift rotations
Advantageous Requirements:
 Be in a possession of a degree or a diploma
Requirements
Personal Competencies:
 Be a self-starter, self-motivated & goal orientated
 Be able to work independently yet be a team player
 Be an analytical thinker with problem solving ability
 Be deadline driven & goal orientated
 Excellent time management skills
 Be able to meet deadlines in a highly pressurised dynamic environment
 Be able to handle confidential and personal matters
 Be fully computer literate and have accurate typing skills
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be
conducted.
The qualifications identified herein are an inherent job requirement, therefore a qualification verification check will be done.
By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a
confidential manner, and solely for the purposes of verification.
Should you not hear from us in two weeks, please deem your application as unsuccessful.
Job Closing Date 31/03/2017
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