LODGE MANAGER

Client Elephant Back Safaris
Published 15/03/2017
Contract Type Permanent
Salary Market Related
Location Maun, North West, Botswana
Introduction
Elephant Back Safaris is a responsible luxury ecotourism company that exists to protect pristine wilderness areas and the flora and fauna that they support. We believe that in protecting these areas, and including the local communities in this process, we will make a difference to Africa and ultimately the world.

We are looking for a dynamic and energy packed suitable individual who is a self- motivated team player, and are dedicated and committed to providing excellent service within a high pressure environment. The individual should have the ability to interact well with guests from all parts of the world as well as the ability to form good relationships with employees across all levels. We wish to invite suitably qualified candidates to apply for the below position
Job Functions Hospitality
Industries Hospitality,Hotel / Catering / Hospitality / Leisure
Specification
The Lodge Manager is responsible for maintaining the smooth operation of a luxury safari lodge. To provide leadership and development to staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards.

BRIEF DESCRIPTION OF POSITION
•Ensure and provide flawless, upscale and professional in camp and out of camp guest service experiences.
•Analyze customer feedback and provide strategic direction to continuously improve overall rating.
•Anticipate and react promptly to guests’ requirements; a sense of urgency.
•Oversee and coordinate all arrivals and departures of all camp guests.
•Coordinate and manage communication between guests and staff and follow up to ensure complete service delivery.
•Direct, coach and manage camp employees to ensure all standards and operating procedures are adhered to.
•Maintaining all aspects of facilities and assets in the camp and back of house through best practice of hygiene and safety standards for both guests and staff.
•Ensuring the maintenance and ongoing development of the Environmental Management Plan within the set framework.
Requirements
QUALIFICATIONS
•Diploma in hospitality management or equivalent.
•Proven working experience in the hospitality field for a minimum of five years.
•Ability to work flexible hours.

COMPETENCIES
•Outstanding communication skills.
•Service excellence (Desire to enhance Guest Experience).
•Integrity.
•Problem solving.
•Empathy.
•Organizational Skills
Job Closing Date 29/03/2017
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