Claims Consultant

Client Risk Benefit Solutions
Reference # ClaimsCPT
Published 19/04/2017
Contract Type Permanent
Location Cape Town, Western Cape, South Africa
Introduction
RBS is one of the largest fully fledged financial services advisory firms in Southern Africa. Our services cover a broad spectrum of needs including Insurance Broking, Risk Management, Corporate Risk Advisors, Employee Benefit Administrators and Consultants, and Health and Wealth management.
Job Functions Administration
Industries Financial Services
Specification
ROLE PURPOSE

To provide stakeholders (e.g. clients, account executives) with effective and efficient claims services according to the required standards and procedures in support of the business strategy.

PERSPECTIVE/OUTPUTS
•Ensure appropriate minimisation of claims and claims expenses
•Ensure and contribute to minimisation of general expenses
•Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant
•Build and maintain mutually beneficial relationships with internal (e.g. account executives) and external (e.g. clients) stakeholders
•Ensure and contribute to achieving the required client satisfaction targets
•Adhere to company standards (incl. SLA’s) and procedures such as but not limited to:
oGeneral enquiries
oAdministering of claims
oAdministering client files/data
oApplication of policy terms and conditions
oRecoveries
•Contribute towards and ensure continuous improvement in own and team performance
•Adhere to company mandates
•Participate and contribute in ad hoc projects
•Report any suspected fraud, misrepresentation and/or dishonesty
•Compile and generate reports
•Keep accurate record of own activities
•Live the RBS values
•Ensure continuous self-development
•Share information and knowledge with the team
Requirements
MINIMUM QUALIFICATIONS & SKILLS
•Matric or equivalent
•RE 5
•FAIS compliant
•Computer literate
•CIMS - advantageous
•Excellent communication skills (verbal & written)

MINIMUM EXPERIENCE
•2-3 years claims experience in a brokerage (personal lines and commercial)

Job Closing Date 31/05/2017
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