Arabic Customer Service Host

Client Digital Outsource Services
Reference # Arabic Customer Service Host
Published 14/06/2017
Contract Type Permanent
Salary Market Related
Location Century City, Western Cape, South Africa
Introduction
Arabic Customer Service Host
This is a very exciting role within the growing Customer Support Department at Digital Outsource Services. Operating within the e-commerce industry, we provide world-class services to our international clients and their businesses. The core element of Digital Outsource Services are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high-potential allowing them to develop their career and themselves within the business.
We are looking at expanding the existing Customer Service Department, within the Arabic Market. The position is based in Cape Town, South Africa. We have over 700 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.
Due to the geographical locations we service, please note that there is shift work.
06:00 – 14:00, 14:00 – 22:00, 22:00 – 06:00
Job Functions Call Centre,Communications
Industries Ecommerce
Specification
Job description:
•Responding to customer queries by telephone, email and online chats in Arabic language
•Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
•Processing pertinent information into relevant databases
•Customer relationship building & management
•Problem solving tasks during shift
•Handling and taking full responsibility for customer related queries
•Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
•Performing extra tasks given by managers / shift supervisors as required
Requirements
Essential Requirements:
•Arabic as home/first language essential
•Fluent in English; able to communicate effectively (read, write and speak fluently)
•Be available for 24/7 shift rotations

Advantageous Requirements:
•Be in a possession of a degree or a diploma

Personal Competencies:
•Be a self-starter, self-motivated & goal orientated
•Be able to work independently yet be a team player
•Be an analytical thinker with problem solving ability
•Be deadline driven & goal orientated
•Excellent time management skills
•Be able to meet deadlines in a highly pressurised dynamic environment
•Be able to handle confidential and personal matters
•Be fully computer literate and have accurate typing skills
Job Closing Date 31/08/2017
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