|Location||Benoni, Gauteng, South Africa|
Maximize staff effectiveness by determining and solving training needs.
Developing and implementing successful induction programs across all departments, focusing on product
knowledge but not limited to include; compliance and regulatory requirements; soft skills, job
b) Conducting appraisals and giving honest, unbiased feedback regarding personal performance and conduct
c) Producing effective training material for in-house courses.
d) Ensuring that statutory training requirements are met.
e) Identifying training needs through regular consultation with managers and the human resources
f) Designing and expanding training development programs on the needs of the organisation and business
g) Working in a team to produce programs that are satisfactory to all relevant parties in the organisation.
h) Considering the costs of planned programs and keeping within budgets by keeping wasteful expenditure
to a minimum.
i) Advising on amending training programs in order to adapt to changes in the work environment.
j) Keeping up to date with developments in the training and regulatory universe that effect the
k) Ensuring that administration and record keeping is completed correctly and remains up to date.
l) Personal self-development and research to keep up to date with regulatory changes, industry changes
and organisational changes
m) Conducting yourself in a manner that best portrays the values and requirements of the organisation.
3) Mandatory Qualifications
a) Matric certificate or equivalent.
4) Advantageous Qualifications
a) Assessors, facilitators or Moderators in any fie.
b) FSB recognized qualification in the insurance industry.
6) Advantageous Experience/Exposure
a) Any financial industry in a call centre environment
7) Knowledge and Skills
a) Computer literacy – MS Word and Excel, Access, Power Point and Outlook.
b) Sound interpersonal relations.
c) Performance and results driven.
d) Independent thinker.
8) Desired attributes
a) Analytical, decision making, organisational and problem solving skills.
b) Excellent communication, negotiating and presentation skills.
c) Team work.
|Job Closing Date||04/08/2017|