Sales Coach

Company Affinity Health
Reference # 64/2017
Published 31/10/2017
Contract Type Permanent
Location Florida, Gauteng, South Africa
Introduction
Maximize Sales Representative effectiveness by coaching, developing and supporting. Ensuring that training
plans and procedures have been fulfilled/practiced.
Job Functions Call Centre,Sales,Training
Industries Call Centre & Helpdesk,Insurance
Specification
1) Prepare new and existing Sales Representatives by developing and implementing individual coaching
plans and providing on-the-job assistance
2) Determine training needs for Sales Representatives by observing encounters with internal and
external customers; studying reports and conferring with line manager
3) Develop individual results by maintaining policy and procedure resources; providing coaching;
conducting one-on-one and/or group training sessions
4) Improve coaching effectiveness by developing new approaches and techniques; making support
readily available; integrating support with routine job functions and recommending training
interventions to management
5) Create and present formalized training on a variety of topics
6) Update job knowledge where necessary - CPD
7) Accomplish coaching by completing related results as needed
8) Provide feedback using the “sandwich method”
9) Coaching to always be documented
10) Train, coach and motivate Sales Representatives
Requirements, Knowledge & Experience
1) Matric/Grade 12
2) Relevant Coaching Qualification (Compulsory)
3) Relevant Training Qualification (Desired)
4) 2-3 Years’ coaching experience within a sales environment
5) Sandwich feedback methodology
Competencies, skills or attributes
1) Analytical thinking, decision making, organisational, and problem solving skills
2) Excellent communication, negotiating, and presentation skills
3) Team work
4) Computer literacy: MS Word, MS Excel, MS Access, MS PowerPoint, and MS Outlook
5) Sound interpersonal relations
6) Performance and results driven
7) Independent thinker
8) Self-confidence
9) Self-development
10) Sales planning
Job Closing Date 04/12/2017
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