Key Account Manager - Retail

Company Transaction Capital Recoveries
Reference # KAMR001
Published 08/11/2017
Contract Type Permanent
Location Hyde Park, Gauteng, South Africa
Introduction
To provide Key Account leadership, ownership and management to external and internal stakeholders in line with the business strategy.

Managing client accounts to ensure contractual obligations of clients and the Company strategic objectives are met (including collections targets and service standards).

Exploring and developing new business development initiatives or opportunities, including expanding of current mandates and revenues.
Job Functions Marketing,Retail
Industries Financial Services
Specification
Relationship Management
Building and maintaining key customer relationships
Engagement, management of, and input with and to internal business divisions on client requirements & collections strategies
Concluding service level agreements with the client
Set up and drive strategic client meetings
Budgeting with the intent of achieving existing and additional revenues targets from the existing client base
Monthly and quarterly meetings with clients to convert opportunities for additional business from existing client base
Concluding joint venture agreements with the client

Business Development
Providing input to the Executive with preparation for new business strategies Successfully implementing sustainable short, medium and long term business development strategies – including developing and driving sales and proposals Account planning and management
Compiling, analysing, forecasting and reporting on short, medium and long term business prospects and opportunities
Initiating and developing innovative ways of attracting new client business

Reporting (Internal & External)
Facilitating the generation of standard and ad hoc reports (daily, weekly, monthly etc.) Review of internal collections and service performance
Evaluating and implementing corrective action
Analysing trends to ascertain capacity for future months
Requirements
Required Minimum Education / Training
Grade 12
Bachelor’s Degree or equivalent qualification in Marketing, Business or a related field
Proficient in Microsoft Office packages Required Minimum Work

Experience
3 – 5+ years’ experience in a Key Account Management environment, within the Banking / Financial Service Lending industry
Experience in Collections / Debt recovery / Credit Industry advantageous
Job Closing Date 30/11/2017
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