CSO. Hindi Customer Service Host

Company Digital Outsource Services
Reference # #LG07
Published 13/10/2017
Contract Type Permanent
Salary Market Related
Location Century City, Western Cape, South Africa
Introduction
This is a very exciting role within the growing Customer Support Department at Digital Outsource Services. Operating within the e-commerce industry, we provide excellent services to our international clients and their businesses. The core element of Digital Outsource Services are our people, as we recognize that the employees are the driving force of the business.

We are an international company with offices in London, Cape Town and Malta. Our Cape Town office offers many perks such as a free meal daily, free access to our gym, awesome coffee from our onsite coffee bar and Friday bar. We have over 1 800 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town. Due to the geographical locations we service, please note that this position entails 24/7 shift work.
Job Functions Call Centre,Client Services
Industries Ecommerce
Specification
Duties will include, but not limited to:
•Responding to customer queries by telephone, email and online chats in Hindi language
•Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
•Processing pertinent information into relevant databases
•Customer relationship building & management
•Problem solving tasks during shift
•Handling and taking full responsibility for customer related queries
•Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
•Performing extra tasks given by managers / shift supervisors as required
Requirements
Essential Requirements:
•Hindi as home/first language essential
•Fluent in English; able to communicate effectively (read, write and speak fluently)
•Be available for 24/7 shift rotations
•Be in a possession of a South African ID / Spousal Visa

Personal Competencies:
•Be a self-starter, self-motivated & goal orientated
•Be able to work independently yet be a team player
•Be an analytical thinker with problem solving ability
•Be deadline driven & goal orientated
•Excellent time management skills
•Be able to meet deadlines in a highly pressurised dynamic environment
•Be able to handle confidential and personal matters
•Be fully computer literate and have accurate typing skills

If you are interested in this vacancy and if you feel you have the ability to perform in this position please send your CV to careers@digioutsource.com
Job Closing Date 31/12/2017
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