Dealer Quote Consultant

Company Telesure Group Services
Reference # DQC101117
Published 10/11/2017
Contract Type Permanent
Salary Market Related
Location Johannesburg, Gauteng, South Africa
Introduction
The Dealer Quote Consultant contributes to the organisational goals by building and maintaining effective relationships with external partners and internal marketing personnel through effective marketing, administration, and co-ordination of sales and administrative activities in order to meet business requirements.
Job Functions Operations
Industries Insurance
Specification
Travel to different destinations (including KZN) and assist the external partner’s employees with quotations on our internal products/offerings.
To achieve targets of contacts, leads, sales, closing, book growth on portfolio with the correct cost per lead and cost per sale, across all relevant product lines.
To ensure dealer partners are continuously up to date with regards to products and processes in order to drive sales and ensure adherence to business and statutory requirements.
To ensure up-to-date industry and market knowledge, as well as internal products, processes is continuously maintained.
Ensure the accuracy of quotations and any documentation to partners and / or dealers, both internal and external.
Provide appropriate and timeous solutions and support to partner and / or dealers queries, both internal and dealer partnerships.
To effectively build, maintain and manage existing Dealer relationships, as well as relationships within the department and the Telesure Group.
To enhance dealer relationships through continuous motivation, support and recognition.
Deliver the Telesure Service Way through personal effort and through others.
Deliver on TCF principles in alignment with regulatory requirements.
Requirements
Adhering to Principles and Values:
Relates well to people in a diverse environment; Promotes and defends equal opportunities; Builds diverse teams; Encourages organisational and individual responsibility towards the community and the environment.
Upholds ethics and values; Demonstrates integrity.

Delivering Results & Meeting Customer Expectations:
Customer Orientation / Telesure Service Way

Results Focus / Driving for Results:
Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Consistently achieves project goals; Works in a systematic, methodical and orderly way.

Relating & Networking - Develop Relationships and Networks:
Easily establishes good relationships with customers and staff; Builds wide and effective networks of contacts.

Persuading, Influencing:
Gains clear agreement and commitment from others by persuading, convincing and negotiating; Makes effective use of political processes to influence and persuade others; Promote ideas on behalf of oneself or others; Makes a strong personal impact on others; Takes care to manage one's impression on others; Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties and builds collective support or agreement.

Working with People:
Shows respect for the views and contributions of others; Reconciles conflict; Builds team spirit; Listens, supports and cares for others;
Consults others and shares information and expertise with them; Adapts to the team and fits in well.

Planning & Organising:
Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deadlines and milestones.

Achieving Personal Work Goals & Objectives:
Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.

Desirable Competencies

Applying Expertise & Technology:
Applying specialist and detailed technical expertise; Uses technology to achieve work objectives; Develops job knowledge and expertise (theoretical and practical) through continual professional development;
Demonstrates an understanding of different Telesure departments and functions.

Deciding and Initiating Action:
Takes responsibility for actions, projects and / or people; Initiates and generates activity and introduces changes into work processes; Makes quick, clear decisions which may include tough choices or considered risks; Applies sound judgement; Comparing data from different sources to draw conclusions, using effective approaches for choosing a course of action or developing appropriate solutions.

Adapting & Responding to Change:
Adapts to changing circumstances; Tolerates ambiguity (uncertainty / complexity); Accepts new ideas and change initiatives; Adapts interpersonal style to suit different people and / or situations; Shows an interest in new experiences.

Following Instructions & Procedures:
Appropriately follows instructions from others without unnecessarily challenging authority; Follows procedures and policies; Keeps to schedules; Arrives punctually for work and meetings; Complies with legal obligations and safety requirements of the role (e.g. FAIS etc.).

Knowledge and Experience Requirements

Level of Education:
Essential:
Grade 12 (Standard 10) with University Entrance (NQF4)
FAIS Regulatory Examination 5 – Representative

Desirable:
Relevant Business Degree.

Experience:
Essential:
1 - 3 years’ work experience in a marketing/sales/administration related role.
Exposure to general business processes.

Desirable:
Marketing/Sales/Administrative experience in related industries (banking / financial / insurance / business services) advantageous.

Knowledge of:
Sales/marketing and administrative principles
Dealer Market / Insurance Industry

Skills:
Effective written and verbal Communication
Relationship building
Business Acumen
PC Literacy: MS Office
Analytical thinking
Creative thinking
Self-Motivation
AS400 & Data-net

The Telesure Service Way Requirements

Make it Easy to Connect:
Listens attentively (does not interrupt) to understand
a) emotional state and b) customer’s need.
Asks clarifying questions to ensure need is clearly understood
Calmly accepts constructive feedback (remains calm and engaged).
Responds appropriately to cues on type of customer and emotional state.

Make it Easy to Understand:
Explains compliance requirements, policy and/or services clearly and in logical steps.
Requests upfront all information necessary in order to solve the customer need/problem.
Explains why additional information may be required.
Shares the reasons behind information needs and/or policy and service structures.

Make it Easy to be Kept Informed:
Explains the steps in the process clearly – what will happen, what must the client do/expect.
Confirms with the customer when and how feedback would typically be given.
Agrees time and method of feedback that is convenient for customer.
Follows through on giving feedback in the manner agreed.
Proactively provides information so as to avoid unnecessary comebacks.
Explains clearly the reason why, if a customer is to be put on hold/transferred.

Make it Easy to Consider It Done:
Honours commitments to others.
Meets important goals and deadlines.
Takes responsibility for own mistakes and correcting them.
Job Closing Date 24/11/2017
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