Customer Relations Officer

Company Pupkewitz Nissan Windhoek
Reference # Georgina 04.012.2017
Published 04/12/2017
Contract Type Permanent
Salary Market Related
Location Windhoek, Khomas, Namibia
Introduction

Our employees at Pupkewitz Motors play an invaluable part in a well-oiled machine that markets and sells motor vehicles and delivers extraordinary or exceptional service to a highly prestigious array of passenger and commercial vehicle customers. If you are smart, enthusiastic, able to deal with challenging situations and get along well with people, you are our candidate.

We are a market leader in the local motor vehicle industry and take pride in grooming applicants from outside the motor trade, with the potential to become professionals.
Job Functions Advisory,Business Development,Client Services,Communications,Management,Monitoring & Evaluation,Operations
Industries Automotive
Specification
•Enhance the customer experience in the business through continuous monitoring, refining and maintenance of all customer touch points
•Takes responsibility to ensure that all customer service and experience policies and procedures are adhered to by all employees
•Maintains, improve and implement policies and procedures in support of enhancing customer experience at all customer touch points in the business
•Acts as brand ambassador through regular and prominent physical presence in all departments of the business, interacting with customers
•Conducts informal customer surveys to obtain insight into areas for the improvement of customer experience and service
•Supports line management in the handling of customer complaints, using the incident/ experience as an opportunity to learn and improve
Requirements
•Grade 12 or equivalent
•Minimum 5 years’ experience in retail, automotive, hospitality, sales or public relations environment
•Fluency in English and Afrikaans – a third language will be an advantage
•Confident communication skills
•Excellent organizing and problem solving skills
•A passion for people with a keen interest in the automotive industry
•A high level of personal presentation and professionalism
•Ability to work autonomously and in a team
Job Closing Date 18/12/2017
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