Service Manager

Company Pupkewitz Nissan Windhoek
Reference # Elaine 05.12.2017
Published 13/12/2017
Contract Type Permanent
Salary Market Related
Location Windhoek, Khomas, Namibia
Introduction
Our employees at Pupkewitz Motors play an invaluable part in a well-oiled machine that markets and sells motor vehicles and delivers extraordinary or exceptional service to a highly prestigious array of passenger and commercial vehicle customers. If you are smart, enthusiastic, able to deal with challenging situations and get along well with people, you are our candidate.

We are a market leader in the local motor vehicle industry and take pride in grooming applicants from outside the motor trade, with the potential to become professionals.
Job Functions Administration,Business Development,Human Resources,Management,Operations,Technical
Industries Automotive
Specification
• Overall responsible for the achievement of strategic objectives of the Workshop/Service Centre
•Provide exceptional leadership to the branch management in order for them to manage and coordinate the functions of operations, administration and risk management productively and effectively
•Motivate staff to achieve targets
•Entrench our fundamental policy of superb customer satisfaction through service excellence to all staff
•Establish implement, communicates and upholds relevant processes in the Service Department to ensure profitability of the Department.
•Ensures that all customer complaints are dealt with and closed off
•Maintain and monitor Service Department functions
•Conduct final quality inspections
Requirements
•Proven managerial track record, preferably in the motor or related trade.
•Qualified trade diploma
•Be passionate about customer service
•Have a positive ‘hands-on’ attitude and willing to work hard
•Be a leader and team builder with sound interpersonal skills
•Have excellent verbal and written communication
•Be a trainer, supervisor and motivator determined to develop staff to their potential
•Have a sound systems approach to administration and controls
•Have the will to succeed – this is more important than formal qualifications in this challenging position
•Be computer literate

Job Closing Date 18/12/2017
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