Specialist: Technical Support

Company Assupol Group
Reference # STA
Published 07/12/2017
Contract Type Permanent
Location Menlyn, Gauteng, South Africa
Introduction
Purpose:
Responsible for managing the IT infrastructure, this will include the entire desktop environment, software/applications and networks.
Job Functions Information Technology
Industries Insurance
Specification
Main Responsibilities:
• Ensure that all the incidents / requests are responded to within required SLA
• Provide telephonic / remote support
• Ensure clients are kept up to date regarding their incidents and requests
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems
• Maintain a high degree of first time resolution for all support queries and adhere to all service management principles as directed.
• Take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems.
• Ensure connectivity of IT systems and the internet.
• Support users remotely as well as onsite as directed.
• Support users in the use of computer equipment by providing necessary training and advice.
• Escalate more complex calls according to the escalation procedure keeping ownership for the duration of the problem.
• Pre-build and setup PCs/ notebooks and systems where required.
Requirements
Minimum Requirements
• Grade 12
• Minimum A+ N+ or similar preferable
• A minimum of 1-2 years’ experience as an IT Infrastructure support technician.
• Microsoft Certified Solutions Associate (MCSA) an advantage (even if currently busy with studies)
• CCNA (Certified Cisco Network Administrator)
• ITIL
• Drivers license and own vehicle

Key Competencies:
• Ability to troubleshoot and provide recommendations for resolving technical issues.
• Hands on’ approach and a willingness to learn is a must
• Commitment to future job relevant certifications essential
• Strong interpersonal skills - comfortable interfacing with all levels of company
• Excellent communication in English, both verbal and written
• Well presented

Other Requirements:
After Hours Availability
Work Overtime and Standby


Job Closing Date 15/01/2018
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