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South Africa

Recoveries Insured Consultant

Company Telesure Group Services (Pty) Ltd
Reference # 20-12-17
Published 20/12/2017
Contract Type Permanent
Salary Market Related
Location Fourways, Gauteng, South Africa
Introduction
The Recoveries Insured Consultant contributes to the organisational goals by recovering damages from insured third parties following losses suffered by our customers and in doing so influences the reduction of claims costs and assists in the retention of customers.
Job Functions Call Centre
Industries Insurance
Specification
Successfully negotiate the appropriate settlement with third party insurers/representatives in accordance with relevant case law and standard operating procedures.
Effectively manage payments from third party insurers/representatives.
Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.
Understand and manage SLA timeframes with the third party insurers/ representatives and act timeously to resolve problems.
Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.
Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedures.
Ensure up-to-date knowledge of company products, systems and procedures
Set a personal example of competence and excellence by delivering work to the highest standards on a regular basis.
Deliver the Telesure Service Way through personal effort and through others.
Deliver on TCF principles in alignment with regulatory requirements
Requirements
Grade 12 (Standard 10)
1 – 3 years legal experience within a short-term insurance industry
Previous recoveries and/or Liabilities experience
Experience in dealing with motor collision claims
Job Closing Date 28/02/2018
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Last Updated: 20 days ago [18.01.02]