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South Africa

Telesales Supervisor

Company MotoVantage
Reference # TS001
Published 06/12/2018
Contract Type Permanent
Salary Market Related
Location Randburg, Gauteng, South Africa
Introduction
MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement.
We are seeking to recruit a Telesales Supervisor within our Telesales Department.
Job Functions Call Centre,Compliance & Regulatory Affairs,Sales,Supervisor
Industries Call Centre & Helpdesk,Insurance,Regulatory,Sales,Telecommunications
Specification
Core Responsibilities:
 To ensure their respective teams achieve and exceed targets
 Ensure that established goals and quotas for the department are
reached and motivate team to meet these goals.
 To produce, track and analyse sales and performance reports.
 Responsible for ensuring that the team meets service levels and other key performance
indicator targets.
 Develop workflow schedules with agents each month to ensure call centre objectives are
covered.
 Motivate and encourage agents through positive communication and feedback
 Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting,
abandonment rate, etc.
 Take calls that your agents can’t handle and be available when an agent appears to need
assistance.
 Provides direction to employees according to established policies and
management guidance. Administers Company policies that directly affect
subordinate employees
 Train staff on products and services (through formal training and
one-on-one coaching/ mentoring) by focusing on the sales process to
ensure maximum sales generation and high closure rates.
 Be visible and available to assist team with queries and complaints.
 Ensures adherence to budgets, schedules, work plans, and performance
 Responsible for ensuring that the team meets service levels and other key performance
indicator targets.
 Responsible for providing feedback to Tele-Sales staff and guiding them on how they can
increase revenue.
 Conduct ongoing training and coaching to meet quality requirements
 Ensures 100% compliance and incorporate TCF outcomes.
 Conduct 4 audits per rep per month (2 Sales/2 non sales)
 Ensure monthly reviews are conducted with reps.
 Create and maintain staff file, which includes reviews, coaching, audits etc.
 Keep track of attendance, daily statistics, paid time off, sick time, etc.
 Ensure daily reflection sessions with team.
 Together with senior management recruit new staff and retain existing talent.
 Review the past week’s events, including statistics, results and industry news.
Requirements
Minimum Requirements:
 Must have supervisory/management experience of 3years
 Must have experience on Credit Life and VAPs products
 Must have 2 years Insurance background
 Matric and R E qualification
Job Closing Date 21/12/2018
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Last Updated: 2 days ago [18.12.01.46]
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