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South Africa

Site Visit Agent – Public Sector

Company Transaction Capital Recoveries
Reference # #245
Published 07/08/2018
Contract Type Permanent
Salary Market Related
Location Johannesburg, Gauteng, South Africa
Introduction
To verify occupancy details on-site. To extract all the necessary information and details required for the purpose of collection on outstanding debt.
Job Functions Client Services
Industries Financial Services
Specification
1.Property and Occupancy Inspection
Inspecting the property and occupancy of a debtor as per the requirements laid out by the Company and client
Preparation of individual Inspection Site visit packs per mandate according to both the Company’s and clients requirements
Identifying the following information and ensuring that it is obtained from the occupant / property:
1.Occupant survey form (contact details, ID numbers, relationship to account holder etc.)
2.Current electrical meter readings
3.Current water Meter readings
4.Photographs of the property (externally) and of both meters
Ensuring that all the above mentioned information is compiled and submitted in the Inspection Site visit pack

2.Relationship Building
To establish and maintain good relationships with the respective Councilors and Community leaders

3.Administration
Ensuring that all Site Visit Packs have been quality checked and submitted to the scanning department in a required format, for upload into Cheetah and submission to client

4.Reporting
Generate reports on a weekly and monthly basis, which need to detail the following information:
1)Successful Site visits
2)Failed Site visits and reasons for incompletion
3)Illegal Connections
4)Pre-terminations and terminations, where required



Requirements
REQUIRED MINIMUM EDUCATION/TRAINING
Grade 12
MS office

REQUIRED MINIMUM WORK EXPERIENCE
2 - 3 years’ experience in a Public Sector Collections
2 - 3 years’ experience in Property / Occupancy assessment / site visit- / tracing experience
Knowledge of electrical and water meters
Knowledge of tracing tool utilisation
Strong negotiation skills

TECHNICAL AND BEHAVIOURAL COMPETENCIES REQUIRED
Technical:
Microsoft Office skills
Basic Report Writing
Water and electrical meter reading

Behavioural:
Negotiation skills
Analytical
Accuracy
Accountable
Deadline driven
Cope with stress
Attention to detail
Perseverance
Good administration skills





Job Closing Date 21/08/2018
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Last Updated: 13 days ago [18.08.01]