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South Africa

Claims-CIM Consultants

Company Budget Insurance
Reference # KZNCCIM
Published 06/12/2018
Contract Type Permanent
Location Durban, KwaZulu-Natal, South Africa
Introduction
The Claims CIM Consultant contributes to the organisational goals by providing excellent service, unique to and in defence of the customer’s need, based on Telesure Service Way: connect, understand, be kept informed, and consider it done
Job Functions Advisory,Call Centre
Industries Insurance
Specification
• To always strive to deliver service that aims to achieve first contact resolution.
• Increase customer satisfaction through positive interaction focussing on making it easy to fulfil customer needs by living the Telesure Service Way behaviours.
• Continuously strive to maintain and enhance product and system knowledge, living up to the customer service expectation while complying to the FSB.
• Ensuring appropriate ownership of the customer retention value chain by providing a professional quality service.
• Build and maintain relationships with colleagues, customers, brokers and service providers
• Supplying accurate and comprehensive data integrity relating to customer information that will support the processing environment.
• Accurately capturing detailed and accurate information received from customers.
• Ensure Claims are finalised within set parameters (Turnaround time, SLA’s (Service Level Agreements) terms and conditions applied accurately).
• Ensure regular feedback to customers and other stakeholders, as determined by the company and/or customer requirements.
• Take accountability for the resolution of customer complaints, with a view to customer retention.
• Us judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retentions.
• Deliver the Telesure Service Way through personal effort and through others
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements


Requirements
Essential:
• Grade 12 (Standard 10) with University Entrance (NQF4)
• Relevant FAIS Qualification

Desirable:
• Customer Service diploma/certificate
• A relevant 3 year related degree / diploma
Experience:
Essential:
• At least 2-3 years experience in a Customer Service environment

Desirable:
• Claims Experience
• Call Centre Experience
Job Closing Date 21/12/2018
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Last Updated: 14 hours ago [18.12.01.46]
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