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South Africa

1Life Outbound Sales Consultant

Company 1Life
Reference # 1L2019
Published 02/01/2019
Contract Type Permanent
Location Durban, KwaZulu-Natal, South Africa
Introduction
The Outbound Sales Consultant contributes to the organisational goals by achieving sales through effective contact management whilst maintaining high quality standards and ensuring long term relationships with customers.
Job Functions Call Centre,Sales
Industries Call Centre & Helpdesk,Financial Services,Insurance
Specification
Effectively manage contacts from start to finish with customers, regardless of the data distribution channel.
• Contribute to the achievement of organisational objectives through understanding and delivering the required individual targets (e.g. achieving talk time targets, sales targets etc.).
• Deliver efficient customer service levels through effective call management.
• Achieve operational requirements and service delivery through effective time and attendance management.
• Connect, develop rapport, form relationships and ensure positive customer experiences at all times.
• Understand the customers’ unique profile, identifying a relevant course of action based on customer needs and undertake an appropriate course of action ensuring customer satisfaction.
• Responsible for individual actions and the delivery of high quality standards.
• Deliver the Telesure Service Way through personal effort and through others.
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements
Requirements
Level of Education: Essential:
• Grade 12/ Matric
• The appropriate FAIS accreditation
• At least 1 year sales experience, preferably in the short term or long term insurance industry
Job Closing Date 31/01/2019
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Last Updated: 1 day ago [19.01.01.03]
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