South Africa

IT Helpdesk Officer

Company HealthPlus Limited
Reference # HP/IT/18
Published 07/12/2018
Contract Type Permanent
Salary Market Related
Location Lagos, Lagos State, Nigeria
HealthPlus Limited, Nigeria’s first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa’s #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond.
Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa.
Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents.
As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for result driven individuals who will roll up their sleeves and share our passion & success. People who will join our team of highly motivated professionals who get the job done!
No matter what your job title is, the work you do at HealthPlus supports the health and well-being of the millions of men, women and children who turn to us for care. That is because all of us - from our talented business professionals at the head office and our experts in our retail locations who serve our communities - are committed to providing the best possible service experience.
With locations across Nigeria, we offer the opportunity to build a rewarding career in an environment that supports your success.
Job Functions Administration,Call Centre,Information Technology,Public Relations
Industries Admin, Office & Support,Fmcg (Fast Moving Consumer Goods Sector),ICT - Information & Communications Technology,Infrastructure,IT - Information Technology,Retail,Science & Technology,Software Development,Telecommunications
•Provide first line technical support to IT users across the company
•Manages the helpdesk and keep tract of incidences from tickets opening to closure providing status update from time to time
•Ensure proper Logging and categorization of requests
•Analyzing ticket logs so as to spot common trends and underlying problems and proffer lasting solutions
•Support information technology, computer systems, telecoms and CCTV peripherals
•Plan, organize, direct, control and evaluate the operations the Helpdesk
•Meet with managers to discuss system requirements, specifications, costs and timelines
•Installing and configuring computer hardware, operating system and applications
•Support systems implementations and/or upgrades to ensure smooth deployment of hardware and software
•Monitoring and managing computer systems and networks
•Troubleshooting system and network problems and diagnosing and resolving hardware/software faults.
•Manage monthly change activities
•Support the rollout of new stores
•Support the rollout of new applications
•Vendor Management including documentation, payment, etc
•Setting up new users’ accounts and profiles and dealing with password issues
•Provide orientation to new users of existing technology
•Creating/Updating self-help documents so customers/employees can try to fix problems themselves
•Accessing and using the Shared drive/Server
•Protecting Computers from viruses and security
•Conduct defragment, virus screening, backup etc on regular basis
•Establishing a good working relationship with other members of the team and company at large
•Maintain current and accurate inventory of technology hardware, software and resources.
•Provide recommendations about accessing information and support.
•Maintain log and/or list of required repairs and maintenance.
•Research current and potential resources and services
•Any other duties assigned.

* First degree in a relevant discipline preferably in Computer Science
* ITIL V3 Professional qualification
* Minimum of 1 year related work experience
* Relationship Management
* Management to maximize their efficacy and effectiveness at work
* Effective Communication

* Business Knowledge
•Sound knowledge of computer systems, software and networks installation, administration, implementation and management
•Knowledgeable in ITIL, Oracle, Windows Server 2008/2012
•Knowledge of system development methods used for the development of new systems and enhancements to existing information systems
•Experience using SQL language
•Experience writing SQL reports
•Experience using process mapping software such as MS Visio
•Ability to appreciate and integrate core values of integrity and accountability throughout all organizational and business practices
•Understanding business functions and metrics within the Organization

•General knowledge of the uses and applications of MS Office suite; Word, PowerPoint, Excel, Outlook etc. in the preparation of high quality documents on behalf of the Manager
•Excellent planning and organizing abilities
•Detail orientation
•Good analytical and problem solving skills
•Good interviewing skills
•Negotiating skill
•High level of personal effectiveness
•Excellent customer service and interpersonal skills
•A professional and confident manner
•Conscientious, motivated and willing to learn
•Committed and professional in attitude
•Enjoys interacting and working with people
•Ability to treat others with respect
•Upholding quality and continuous improvement
•Able to work within a team as well as alone with little or no supervision
•Ability to adapt to and manage change

Job Closing Date 15/12/2018
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