EN
v
South Africa

Legal Admin Support Officer

Company Transaction Capital Recoveries
Reference # LASO01
Published 28/11/2018
Contract Type Permanent
Salary Market Related
Location Hyde Park, Gauteng, South Africa
Introduction
To assist the attorney/ manager with administrative functions and ad-hoc requests necessary and required to facilitate legal collections. To manage and maintain portfolio in respect of incoming queries from various stakeholders and to provide appropriate responses thereto, and furthermore to manage and effectively process invoices as per set requirements
Job Functions Legal
Industries Financial Services
Specification
Legal Process
•Manage the front end collections process through the drafting of various legal documents as determined by the attorney/ manager
•Analyse data available from Cheetah and/or office files to ascertain appropriate next legal action
•Implement the specific legal requirements set by various courts as communicated from time to time
•Perform quality checks on all legal documents and or correspondence prior to handover to attorney or onward transmission to external stakeholders
•Update the relevant fields on Cheetah i.e stages, notes, jurisdiction, attorney screen and workflow
•Scan the relevant documentation onto Cheetah and place copies in file
•Telephonic campaign driven collections via calls to debtors whilst drafting relevant legal documentation

File Management
•Execute instructions from attorney/ manager in accordance with strategies and client’s instructions on book mandate level
•Coordinate, compile and distribute legal documents to the appropriate correspondents, sheriffs, distribution department and Third
Parties
•Manage and maintain office file and ensure copies of all documents are kept for record purposes
•Ensuring file is well kept and in order at all times
•Scanning of all communication relevant to a matter to Cheetah
•Ensuring quality assurance is kept and upheld to the highest standard and the system is update properly and timeously

Relationship Management
•Having a sound relationship with internal and external stakeholders
•Having an attitude that is conducive to building relationships, promoting morale and upholding professionalism
•Give input on legal operational issues to attorney/ manager.
•Escalate complaints/queries from various stakeholders that cannot be dealt with on this level (internal & external).
Reporting
•Provide production reports on matters worked, pending and unresolved on request of attorney/ manager or ad-hoc

Collections
•Effective collection on active mandated accounts as per allocated portfolio;
•Ensuring discussions held with debtors is professional and in a manner that will minimize matters resulting in legal action
•Advising customers on consequences of non-payment and alternative payment plans
•Ensuring client satisfaction by resolving queries quickly, efficiently and in accordance with the relevant procedure,
•Ensure that monthly targets and deadlines are achieved.

Queries
•Effective use of the daily reports to identify, manage and resolve queries on various portfolios within the department
•To resolve the queries and frozen status on cheetah satisfactorily and timeously and to provide assistance to various stakeholders
where necessary
•Attendance to various ad-hoc queries as received from internal & external stakeholders and to provide assistance where necessary

Invoicing
•Manage and maintain allocated correspondent portfolio inclusive of invoice signoff, handover and reconciliation
•To maintain and resolve queries as necessary and to provide effective communication to all necessary parties
•To signoff and upload invoices in relation to vendors requiring upload on Fraxion
•To ensure vendors allocated are settled timeously and effectively and that outstanding debits are kept to a minimum

Requirements
Matric
Paralegal Certificate (Advantageous)
Computer Literate
3 - 5 year collections experience

Technical:
Knowledge and understanding of the following legislation:
National Credit Act
Prescription Act
Magistrates Court Act

Knowledge and understanding of the MBD inc. systems:
Cheetah
Microsoft Word

Behavioural:
Excellent communication skills (written & verbal)
Results and deadline driven
Attention to Detail
Resilience
Team-player
Multi – tasking
Stress Tolerance

Job Closing Date 19/12/2018
Share on
 
Last Updated: 17 hours ago [18.12.01.46]
Webserver: SkillsMap (NLBA)