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South Africa

Hausa-Speaking Call Center Agents

Company Flexi Personnel Limited
Reference # HSCC2018
Published 06/12/2018
Contract Type Permanent/Contract
Salary Market Related
Location Nairobi, Nairobi, Kenya
Introduction
Our client, an international organization who is a leading provider of data services is seeking to recruit Hausa-Speaking Call Center Agents.

The position will be based in Nairobi and the company will take care of the flights, visas, work permits and first month accommodation.

Job Functions Call Centre
Industries Call Centre & Helpdesk
Specification
•Assist our client’s community and help resolve inquiries empathetically, accurately and on time
•Become and remain knowledgeable about the client’s products and community standards
•Make well balanced decisions and personally driven to be an effective advocate for our community
•Investigate and resolve issues that are reported on client platform such as requests for account support and reports of potentially abusive content
•Respond to user inquiries with high quality, speed, empathy and accuracy
•Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
•Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
•Enforce client’s Terms of Use by carefully monitoring reports of abuse on the site
•Review the reported content within agreed turnaround times and standards of quality
•Identify inefficiencies in workflows and suggest solutions
•Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirements
•Between 18-28 years
•Must speak English and Hausa
•Must come from a low-income community
•High school education mandatory. College education an advantage
•Must be currently unemployed or working as a casual
•Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
•High affinity and cultural awareness of political/social situation regarding the relevant market/region

NB: Flexi Personnel does not charge candidates for job placement

Job Closing Date 31/12/2018
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Last Updated: 2 days ago [18.12.01.46]
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