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South Africa

Luganda Speaking Call Center Agents

Company Flexi Personnel Limited
Reference # LSCCA17
Published 07/01/2019
Contract Type Permanent/Contract
Salary Market Related
Location Nairobi, Nairobi, Kenya
Introduction
Our client, an international organization who is a leading provider of data services is seeking to
recruit Luganda Speaking Call Center Agents.
Job Functions Call Centre
Industries Call Centre & Helpdesk
Specification
• Assist our client’s community and help resolve inquiries empathetically, accurately
and on time
• Become and remain knowledgeable about the client’s products and community
standards
• Make well balanced decisions and personally driven to be an effective advocate for
our community
• Investigate and resolve issues that are reported on client platform such as requests for
account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable
solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user
experience on the site
• Enforce client’s Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy to the
global team
Requirements
• Between 18-28 years
• Must speak English and Luganda.
• Must come from a low-income community
• High school education mandatory. College education an advantage
• Must be currently unemployed or working as a casual
• Must possess strong interpersonal skills, verbal and written communication skills and
most importantly empathy
• High affinity and cultural awareness of political/social situation regarding the relevant
market/region
Job Closing Date 21/01/2019
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Last Updated: 1 day ago [19.01.01.03]
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