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Area Manager (CASABELLA)

Company HEALTHPLUS LIMITED
Reference # HP/RO/AMCB18
Published 08/01/2019
Contract Type Permanent/Contract
Salary Market Related
Location Lagos, Lagos State, Nigeria
Introduction
HealthPlus Limited, Nigeria’s first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa’s #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond.
Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa.
Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents.
As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for result driven individuals who will roll up their sleeves and share our passion & success. People who will join our team of highly motivated professionals who get the job done!
No matter what your job title is, the work you do at HealthPlus supports the health and well-being of the millions of men, women and children who turn to us for care. That is because all of us - from our talented business professionals at the head office and our experts in our retail locations who serve our communities - are committed to providing the best possible service experience.
With locations across Nigeria, we offer the opportunity to build a rewarding career in an environment that supports your success.
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Job Functions Administration,Advisory,Communications,Counselling,Investigation & Compliance,Management,Quality Control,Retail,Safety & Security,Sales
Industries Health / Fitness / Beauty,Retail
Specification
The Area Manager will be responsible for managing and assuming the overall responsibility for the success of the branches within an area. This position will provide direction for branches, driving their sales and ensuring profitability. Area Managers supervise the branch Managers and ensure compliance in all areas of customer service, branch operations, and loss prevention.

He/she shall also be responsible for the following:
Key elements of the role

Sales & Marketing
•To maximize sales and profitability of all branches within his/her coverage
•To Track sales performance and provide strategic support in target actualization
•To drive marketing initiatives within coverage area with the objective of growing traffic to branches
•To improve on Customer loyalty across the branches
•To monitor sales performance periodically and engage in data analysis to establish achievement of set budgets
•To monitor adherence to the HealthPlus way of selling

Stock Management & Merchandising
•To ensure branch team adherence to planograms and merchandising plans
•To monitor and ensure that all products are labelled with up-to-date prices in the branches
•To oversee stock levels within branches with the objective of maximizing sales
•To ensure adherence to the SOP on stock management – stock takes (quarterly/random)
•To maintain and constantly develop innovative and cost-effective stock controls, monitoring stock weekly to achieve sales budgets against monthly targets
•To cooperate with Marketing and Business Development in developing & implementing marketing & merchandising strategies.

Operations
•To ensure that all branches are open for business during the registered hours for opening
•To ensure optimum functioning of the ERP solution across the branches
•To deal with customer complaints promptly, efficiently and in accordance with Company policy
•To ensure all branches have adequate logistics and facilities support
•To work with security and internal control to identify and prevent risk exposures as related to shrinkage, theft etc.

Compliance & Regulatory
•To enforce compliance with Regulatory Standards, Branch Standards, Company Policies and Procedures
•To monitor the performance of Branch Managers to ensure the highest professional standards the beauty sector

Turnover Profitability and Financial Management
•Monitor staff wages against budget on a monthly basis and agree a course of action if necessary to bring back within the budget while having regards to cost as a percentage of sales
•To ensure optimum functioning of the ERP solution across the branches
•Review net profit performance against budget on a regular basis with the CFO and CEO
•To be aware of any commercial opportunities and recommend appropriate action. Also to respond to threats such as the establishment of new beauty outlets in the area, defacing/demolition of Branch signage by Local/State Government agencies etc.
•Encourage development of new business opportunities like, beauty expos etc. by Branch Teams under their jurisdiction
•To ensure Delivery Service generates a minimum of 5% of all branch sales

Area Management
•Ensure prompt and accurate completion of all paperwork relating to the operations of the Area
•Ensure that all staff act promptly upon all memos and bulletins issued by Management, constantly following-up to ensure continued compliance
•Following periodic risk assessments, to ensure all Fire prevention regulations and Health & Safety procedures are followed in all branches within the Area, ensuring that appropriate incident reports & records are kept
•Maintain and support regular communication between Management and Branch teams as required

Team Management
•To cascade performance expectations to branches
•To ensure objective and effective performance management and appraisals
•To oversee appropriate manpower cover within the branches
•To liaise with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to
•To escalate all disciplinary issues to HR

Training & Development
•To ensure upskilling of branch staff in collaboration with HealthPlus Academy
•To take a lead role in building a strong Sales Management culture among the branch staff; coach Branch Teams, identify skills and opportunities for development, provide advice and guidance on branch management issues when needed
•To ensure all pharmacists and other branch staff remain up-to-date on their training in accordance with Company policy

Community Partnerships
•To recommend and coordinate special professional and community programs to enhance and improve the professional image of the Beauty Advisors.
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Requirements
•Minimum of 8 years in a retail environment (preferably CasaBella)
•Leadership and People Management
•Business Analysis and Reporting
•Conflict Resolution & Problem Solving
•Business Acumen
•Communication Skills
•Customer Focus
•Process Driven
•Result Oriented
•Integrity
•Critical Thinking
•Teamwork
Job Closing Date 25/01/2019
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Last Updated: 1 day ago [19.01.01.03]
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