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South Africa

Senior Clerk: IL Client Services Administration

Company Assupol Life
Reference # SCILA
Published 08/01/2019
Location South Africa
Introduction
To ensure effective client services administration
Job Functions Administration
Industries Insurance
Specification
1.Attend to client queries
•Confirm documents have been received for loan applications; amendments; changes to beneficiaries;
noting of cessions; payment method change; broker notes or cancellation enquiries (TCF)

2.Process changes to payment methods; personal and contact details and beneficiaries
•Validate clients personal information (TCF)
•Update changes on the system (changes to debit order; or to PERSAL) (TCF)
•Update changes to personal and contact details (TCF)
•Update changes to beneficiaries (TCF)
•Make notes on the system (TCF)

3.Process cancellations
•Validate client personal information (TCF)
•Retirement: (TCF)
-Check values on the system
-Process the cancellation and refer to the Actuarial department
-Suspend premium payment
-Process payment if value is less than minimum required by SARS
-Activate paid up status if the value exceeds the minimum required by SARS
-Inform the client and make notes on the system
•Surrender (TCF)
-Check values on the system
-Cancel the policy
-Submit documents to Supervisor for payment
•Single Premium (TCF)
-Check if there was any partial surrender within the first 5 years
-Inform the client the request cannot be processed if there was a partial surrender
-Process request and submit for payment if there was no partial surrender
•Policies without values
-Process the cancellation
•Make notes on the system

4.Re-in state policies
•Validate clients personal information (TCF)
•Check policy type (TCF)
•Refer to new business for medical if there is life cover and waivers (TCF)
•Process re-instatement if it is within the allowed period (TCF)
•Make notes on the system (TCF)

5.Process cessions
•Validate clients personal information (TCF)
•Note cession according to the bank request (TCF)
•Inform the bank and the client in writing (TCF)
•Make notes on the system (TCF)

6.Validate client correspondence
•Verify correctness of client information (TCF)
•Attend to incoming documents
Requirements
FORMAL EDUCATION
•Matric

TECHNICAL/LEGAL CERTIFICATION
•RE 5 (Advantage)
•60 or 120 credits on NQF level 5 Wealth Management (Advantage)

EXPERIENCE
•2 Years’ experience in client services administration
Job Closing Date 25/01/2019
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Last Updated: 5 days ago [19.01.01.03]
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