|Company||Telesure Group Services|
|Location||Durban, KwaZulu-Natal, South Africa|
The Business Manager contributes to the organisational strategy by implementing and managing tactical and strategic initiatives to enhance customer interaction and staff satisfaction in order to achieve company targets and objectives.
|Job Functions||Call Centre|
•Ability to positively align team members to achieve the company vision, values and objectives.
•Plan strategic execution to drive positive results by identifying the appropriate levers.
•Finding innovative ways to make operations more productive by utilising processes, systems and people effectively.
•Design and implement a succession plan that identifies, retains, coaches and develops future leaders and managers of managers in accordance to the Employment Equity strategy.
•Budget planning and management to ensure operational targets are achieved through intelligent spending and cost savings.
•Create a customer centric culture through the practice of the Telesure Service Way principles.
•Effectively articulate all communication to various stakeholders on a regular basis.
•Deliver the Telesure Service Way through personal effort and through others.
•Support the Treating Customers Fairly principles by providing direction and monitoring the delivery of the TCF behaviours and outcomes.
Level of Education:
•Grade 12 (Standard 10) with University Entrance (NQF4)
•Management diploma/relevant degree (3 year)
•RE/ FAIS qualification
•5 years relevant experience
•2-3 years’ experience in a management role
•Knowledge of the Long-term insurance industry
•Excellent communication skills
•Adaptability to change
•Leadership skills (e.g. coaching)
•Persuading and influencing
|Job Closing Date||17/01/2019|