South Africa

Business Manager-1Life

Company Telesure Group Services
Reference # BMX1
Published 09/01/2019
Contract Type Permanent
Salary Market Related
Location Durban, KwaZulu-Natal, South Africa
The Business Manager contributes to the organisational strategy by implementing and managing tactical and strategic initiatives to enhance customer interaction and staff satisfaction in order to achieve company targets and objectives.

Job Functions Call Centre
Industries Insurance
•Ability to positively align team members to achieve the company vision, values and objectives.
•Plan strategic execution to drive positive results by identifying the appropriate levers.
•Finding innovative ways to make operations more productive by utilising processes, systems and people effectively.
•Design and implement a succession plan that identifies, retains, coaches and develops future leaders and managers of managers in accordance to the Employment Equity strategy.
•Budget planning and management to ensure operational targets are achieved through intelligent spending and cost savings.
•Create a customer centric culture through the practice of the Telesure Service Way principles.
•Effectively articulate all communication to various stakeholders on a regular basis.
•Deliver the Telesure Service Way through personal effort and through others.
•Support the Treating Customers Fairly principles by providing direction and monitoring the delivery of the TCF behaviours and outcomes.

Level of Education:
•Grade 12 (Standard 10) with University Entrance (NQF4)
•Management diploma/relevant degree (3 year)
•RE/ FAIS qualification

•5 years relevant experience

•2-3 years’ experience in a management role

Knowledge of:
•Knowledge of the Long-term insurance industry

•Computer literate
•Excellent communication skills
•Analytical skills
•Problem solving
•Conflict resolution
•Adaptability to change
•Stress tolerance
•Customer centricity
•Leadership skills (e.g. coaching)
•Presentation skills
•Persuading and influencing
Job Closing Date 17/01/2019
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