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South Africa

Learning & Development Sales Specialist

Company Bayport Financial Services
Reference # BAYR950
Published 23/01/2019
Contract Type Permanent
Salary Market Related
Location Sandton, Gauteng, South Africa
Introduction
The purpose of the job requires a dynamic individual to join our L&D team as a Call Centre sales training specialist. The role will comprise all people, product, system and process requirements and changes within the scope of the Sales Call Centre and overall business. This will include new on-boarding training requirements, live coaching assistance, workshops, business projects and changes related to the Sales Call Centre, and learning and development initiatives such as learnership, internships, mentorships etc.
Job Functions Administration,Analysis,Banking,Call Centre,Client Services,Communications,Compliance & Regulatory Affairs,Coordinator,Creative,Data Analysis,Data Capturing,Human Resources,Operations,Strategic Communication,Training
Industries Financial Services
Specification
TECHNICAL COMPETENCIES:

Facilitation of Meetings
Demonstrate the ability to run a productive and impartial meeting or coaching session to any group of persons that are meeting with a common purpose. I.e. experiential learning, active learning and concepts, problem solving etc.

Communication Skills
The ability to converse with others. This can be done via the spoken or written word. The ability to identify and appropriately react to voice modulation, tempo and emotion. Body language also plays a critical role in face-to-face communication.

Coaching & Mentoring
Demonstrate the ability to provide direct coaching and/or mentoring support to assigned individuals. The outcome is to influence the individual to perform better and improve across all aspects of their life


Reporting/Report Compilation
Demonstrate the ability to plan and draft meaningful reports that require submission. Ensure that the reports will contain commentary and input that will add value to the target audience

Products & Services (specific to product)
Demonstrates an in-depth knowledge of the organisation specific services and products. Discourses clearly and easily on all products.

Assessment
The ability to use a wide variety of methods or tools that facilitators use to evaluate, measure, and document the academic readiness, learning progress, skill acquisition, or training needs of learners.

Facilitation (L&D)
The ability to conduct a training session using the various facilitation styles, lecture approach, high involvement facilitation, action learning (to name but a few). The ability to interpret and adhere to the programme structure. The ability to engage with and transfer knowledge to learners in a variety of settings.

General Administration Skills
Demonstrates sound general office administration. Identifies and organises resources needed to accomplish tasks; manages time effectively.

Language proficiency: English
Communicates clearly and concisely in English. This includes both the verbal and written mediums.

Computer Literacy
Demonstrate the required knowledge and skills associated with operating a Personal Computer.

Industry Specific Knowledge (i.e. banking, insurance)
Demonstrates the business acumen required to function successfully within the industry, specific to the role filled.

Specific Operations (policies, processes and procedures)
Demonstrates the ability to implement all organisational operational activities.

1.STRATEGIC INITIATIVES

•Delivering results and meeting customer learning and development expectations
•Enforce a culture of E‐Learning
•Drive an organisation culture of learning and development

2.OPERATIONAL

•Ability to design, develop and implement Sales Call Centre initiatives across the multi-product lines.
•Decide and initiate action based on the Sales Call Centre objectives and GAP analysis
•Compile and present quarterly training plans for Sales Call Centre management approval.
•Planning, organising, scheduling and co-ordinating sales training, workshops and coaching
•Compile and maintain training content and associated assessments.
•Record-keeping and reporting on profile, product and pre- and post-performance assessments in accordance with the L&D administration and management of records process..Attend new projects and change meetings specific to the department
•Ensure content development is developed with and in line with the Learning & Development team.
•Ensure developed content is signed off by the relevant parties.
•Ensure that registers learner feedback forms etc. has been captured and recorded timeously.
•Understand and make use of all UAT systems testing and implementation.



3.STAKEHOLDER ENGAGEMENT

•Presenting and communicating information
•Ensure monthly meeting with Managers to identify trends within the department and to identify what critical gaps need to be covered.
•Meet key aspects to deliver objectives to drive Employment Engagement
•Consistent management reporting and insights

Requirements
MINIMUM QUALIFICATIONS
•Matric or NQFL4 equivalent

PREFERRED REQUIREMENTS
•Completed ODEDTP (Occupationally Directed Education and Development Training Practice) Level 5

DESIRED REQUIREMENTS
•Certificate/Diploma Human Resource Management will be advantageous
•Contact Centre Support/Operations Level 3 and/or 4 Qualification

MINIMUM REQUIREMENTS
•1 year valid driver’s license
•+4 year (minimum) Facilitator experience
•8-10 years Call Centre sales experience (3 years in management capacity)

DESIRED REQUIREMENTS
•Certificate/Diploma ODEDTP will be advantageous
•Certificate/Diploma Human Resource Management will be advantageous
•Excel, Word & PowerPoint advantageous

OTHER REQUIREMENTS
•Good quality and attendance track record
•Delivering results and meeting customer expectations
•Facilitation Skills
•Coaching and Mentoring Skills
•Problem Solving Skills
•Facilitation Coordination/ Administration Skills

Job Closing Date 22/02/2019
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Last Updated: 22 days ago [19.01.02.01]
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