South Africa

Team Leader : Claims Warranty

Company Innovation Group
Reference # TLClaimsW
Published 07/05/2019
Contract Type Permanent
Location Randburg, Gauteng, South Africa
We are seeking a pro-active influencer to join our Dealer Sales team as a Financial Analyst. The successful candidate will be responsible for:
•Providing expertise or general claims support to teams in reviewing, researching, investigating, negotiating, processing and adjusting claims
•Authorizing the appropriate payment or referring claims to investigators for further review
•Conducting data entry and re-work
•Analysing and identifying trends
•Providing reports as necessary.
Job Functions Call Centre,Mechanical Engineering,Supervisor
Industries Automotive,Insurance,Technical
•Providing expertise and/or general claims support to teams in reviewing, researching, negotiating, processing and adjusting claims
•Authorising appropriate payment or refer claims to investigators for further review
•Consistently meet established productivity, schedule adherence, and quality standards
•Responding to claims appeals and queries.

•Analysing and identify trends and provides reports as necessary
•Understanding and implementing IG’s “Treating Customers Fairly” policy
•Communicating with Internal and External clients and Repairing Agents
•Ensuring that SLA’s are met within the call centre
•Exceeding claims turnaround times to be above SLA requirements.

•Ensuring departmental adherence to company policies and procedures
•Ensuring all processes within the claims area are monitored and where required are improved upon to provide better service delivery to clients and reduction of cost and mitigation of risk
•Managing complaints and escalations received within 24 hours (staff must be aware of process)
•Auditing 10 - 15% of the team's claims and achieve minimum 95% of the claims compliant to the TCF Principles & quality.

People Management
•Supporting the line manager for the area to develop a high performing team by conducting daily and weekly operational performance discussions and assisting employees to prepare the portfolio of evidence for formal performance development discussions
•Coaching and mentoring team members daily on how to improve their own productivity and use of Innovation Group’s processes and systems
•Based on training plans agreed with the line manager of the area, monitoring team members to ensure that planned training is undertaken.
•Establishing and maintaining a succession plan for the team.
•Diploma or Equivalent NQF Level 6 Qualifications in Business Management
•Qualified Mechanic or skilled Motor Technician
•Mechanical Diploma or equivalent
•RE 5
•A minimum of 3 - 5 years' supervision experience
•A minimum of 2 years' Service Plan, Maintenance and Warranty Claims experience
•3 years Call Centre experience.
Job Closing Date 01/07/2019
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