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South Africa

Head of Product Development

Company Talksure
Reference # HPD0519
Published 02/05/2019
Contract Type Permanent
Salary Market Related
Location Umhlanga, KwaZulu-Natal, South Africa
Introduction
Established in 2010 Talksure, based in Umhlanga, has fast become one of South Africa’s most respected independent contact centres, with specialisms in sales and financial services. Talksure has a raft of recent accolades including Best Large Outsource Call Centre in South Africa (2016) as recognised by the industry body BPESA (Business Process Engineering South Africa), two times silver medal winners at Contact Centre World Awards (EAMA Region) for Best Large Outsource Provider (2017 and 2018).
The business has experienced 25% year on year growth for the last 3 years, turning over almost R300million in the last financial year from a base of half a million clients. Revenue is generated from a combination of in house product development and distribution, as well as third party outsource or BPO activity. The employee compliment is currently around 800, including 550 sales consultants selling over 55,000 products and services each month within the insurance, medical, security, motor and retail markets.
In 2018 Talksure moved into a formalised Group structure better aligned to delivery of its strategic objectives. This includes enabling expansion of the B2B sales channel as well as the more traditional B2C, to rapidly grow the new international offering providing services to countries such as Australia, the UK and USA, to expand post sales services offered within the domestic insurance value chain, and to grow our online and digital marketing channel. With the move to the new structure group level positions were created and appointed to including a New Business Director, who is now looking to build a skilled and experienced team.
We are known within the industry as partner of choice with the majority of our new business acquisition to date coming from referrals and strong networks within the industry. Talksure is the largest individual gap cover broker in country, is the market leader in the provision of unique roadside security products, and holds outsource contracts with some of the country’s most well-known and established brands including MultiChoice, Tracker and Miway. Our focus for the next phase of business development will be to increase revenue streams within existing markets, as well as entering new markets such as retail and telecoms.
Job Functions Call Centre,Product Management,Sales
Industries Financial Services,Insurance
Specification
To identify new opportunities for products and oversee their development, and performance measurement and monitoring. The position is responsible for researching, developing, and launching new products and enhancing existing products to maintain a continuously viable and profitable product suite for the group.

Monitor market trends and information to identify potential areas for the development of new products, and the restructuring of existing products.
Stay on top of market trends, product positioning, successes and competition and recommend appropriate actions for the group based on analysis.
Define customer segmentation and target groups.
Assess customer needs and requirements for defined segments and target accordingly.
Create an annual product development and campaign plan with budget and expected ROI and define ROI for all campaigns.
Propose practical solutions based on research and background knowledge of the latest developments in the fields of finance, insurance, telecoms and business process outsourcing
Develop new products and services intended to assist the group in building relationships with under serviced markets
Take new and modified products from concept to implementation across all lines of business for the target market
Monitor and measure new and enhanced products throughout the development pipeline
Produce financial analyses, projections, and pro-forma for all products
Identify, recommend and implement a continuous improvement programme across the group’s product suite
Forge positive working relationships with key external partners and stakeholders e.g. product providers, brokers, insurers as required
Requirements
Qualifications & Experience:
Bachelor’s degree in Commerce
Expert proficiency in MS Office packages
8 – 10 years in a similar role within the financial services sector

Key Outputs:
1.Develop product strategy
2.Develop and enhance new and existing products
3.Implement new products and existing product enhancements
4.Manager product performance
5.Manage stakeholder relationships
6.Lead the product development team
7.Participate in group leadership activities
Job Closing Date 05/06/2019
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Last Updated: 12-4-2019 [19.04.01.03]
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