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South Africa

Call Centre Supervisor

Company TCRS
Reference # CCS100
Published 19/09/2019
Contract Type Permanent
Salary Market Related
Location Umhlanga, KwaZulu-Natal, South Africa
Introduction
To manage and support the Call Centre Agents in achieving their set input and output standards.
Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance and growth.
Job Functions Call Centre
Industries Financial Services
Specification
Management of Call Centre delivery
Quality Management
Reporting
Performance Management
Requirements
Grade 12
Proficient in MS Office
Relevant Call Centre Certificate/Diploma (added advantage)
1 - 3 years experience in a Collections Call Centre environment
Job Closing Date 26/09/2019
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Last Updated: 12-9-2019 [19.09.05.00]
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