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South Africa

Portfolio Specialist: Debt Review

Company Transaction Capital Recoveries
Reference # PSDR002
Published 25/10/2019
Contract Type Permanent
Salary Market Related
Location Hyde Park, Gauteng, South Africa
Introduction
To monitor the external Debt Counsellor and ensure adherence to the proposal and or debt review order, thus ensuring instalments are paid timeously to Capital Data in order to meet set monthly targets. To follow-up and resolve queries received from Debt Counsellors, Payment Distribution Agents (PDA’s), Clients and Debtors respectively.
Job Functions Call Centre,Finance
Industries Financial Services
Specification
Specialised collection processes

Monitor the external Debt Counsellor to ensure adherence to the proposal or debt review order
Ensure instalments are timeously paid and red flag drop offs to management
Resolve queries received from external Debt Counsellor and PDA’s pertaining to the proposal or debt review order
Address correspondence received and reply or escalate
Liaise with clients on behalf of Debt Counsellor or PDA in order to resolve pending queries
Contact Debtor on non performing loan (NPL) and unconfirmed debt review account in order to investigate Debtor status and make a decision on how to proceed
Contact Debt Counsellor or PDA on new claims in order to receive instalments on debtors account

Drop off management

Contact the Debt Counsellor or PDA and investigate reason for drop off
Request cancellation of debt review in order to proceed
Analyse the feedback received from Debt Counsellor or PDA on reason for default and follow National Credit Act (NCA) and Magistrate Court Act (MCA) in order to make a sound business decision

Payment file verification

Verify ID Numbers and account numbers of Debtors on Cheetah against payment schedule received from external Debt Counsellor or PDA
Quality assure the payment schedule received from external Debt Counsellor or PDA against internal database to ensure accuracy within specified timelines
Highlight areas of concern to management and follow-up to ensure resolution

Reporting
Compile monthly reports on portfolio under management and feedback to Team Leader
Compile monthly reports on NPL and unconfirmed debt review matters

Training and Development
Identify areas of personal development and take appropriate action with manager to ensure development plans are put in place


Requirements
Minimum Qualification:

Grade 12
Relevant certificate or diploma in paralegal or litigation (added advantage)

Minimum Work Experience:

3 - 5 years legal collections experience
Specialised collection processes
Drop off management
Payment file verification
Reporting
Training and Development

Technical Competence:
Knowledge of legal process:
oAdministration Orders
oDebt Review
Knowledge and understanding of the following legislation:
oPrescription Act
oUsury Act & Exemption Notice
oNational Credit Act
oMagistrate’s Court Act, Rules and Procedures
Knowledge and understanding of the MBD inc. systems:
oCheetah

Behavioural Competence:
Excellent negotiation skills
Excellent communication skills (written & verbal)
Results and deadline driven
Resilience
Team-player
Multi – tasking
Stress Tolerance
Problem Solving
Professionalism
Assertiveness
Job Closing Date 15/11/2019
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Last Updated: 12-9-2019 [19.09.05.00]
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