South Africa

Triton Express: Cross Border Customer Services

Company Triton Express (Pty) Ltd
Reference # REC11941
Published 16/09/2019
Contract Type Permanent
Salary Market Related
Location Johannesburg, Gauteng, South Africa
Triton Express provides express road freight distribution solutions using the latest in technology and a modern fleet of vehicles, with a reach across South Africa and into various neighbouring southern African states. The Triton Express Group has grown substantially and its current subsidiary companies include Triton Express, Triton Linehaul, Triton Supply Chain Solutions, Triton Fleet Management and Triton Academy. Our multitude of offerings allows us to cater to the complex needs of our customers without compromising on quality or efficiency. We believe that our people are the heart of our business. We aim to attract, retain and develop employees, reflecting the demographics of South Africa, with appropriate competencies and values in order to achieve a harmonious and stable workforce which is geared for growth and success
Job Functions Client Services
Industries Distribution, Warehousing & Freight,Freight / Shipping / Transport / Import / Export,Logistics
•Preparing freight quotations, standard road freight cross border and international air freight
•Interacting with forwarding agents on a daily basis on quotations, delivery status updates and reconciliation of cross border documents and POD’s
•Booking collections, arranging forwarding agent collections and track and trace
•Communicating with customers by ensuring cross border invoices, SADC’s, Carnets, Bureau Veritas certificates are handed to collection staff and that documentation is correct
•Investigating and resolving queries / problems through waybill and discrepancy reports
•Administering discrepancy manifests in terms of collating all discrepancy reports to master records
•Advising customers and communicating misroutes to branches
•Checking scanning details, updating master record information, recording bay schedules in master report, reviewing endorsed waybills via claims and administering the claims procedure
•Monitoring third party agent POD’s by printing daily outstanding POD’s and verifying the status, marking dispatch trip sheets, resolving queries and faxing copies of the waybills to customers
•Furnishing exporters with proof of exports
•Furnishing importers with proof of imports
•Reconciling of GRV’s for cross border retail deliveries
•Communicating with cross border branches on border clearances, deliveries and documentation
•Grade 12 minimum (Matric)
•Studying towards a certificate in customer care / call centre management would be beneficial
•2 years general clerical experience / working experience within a call centre environment
•Basic understanding of Freightware or similar freight management system
•Excellent geographical location knowledge would be beneficial
•Ability to work with both mass and volumetric weightings
•Excellent verbal and written communication skills
•Computer literate – specific software applications: MS Word, Excel, MS Outlook
•Ability to operate general office equipment
•Excellent interpersonal skills
•Ability to handle customer queries and complaints – taking the necessary correctly action as and when required
•Ability to work under pressure and to meet deadlines
•Ability to work unsociable hours as and when required
•Ability to work unsupervised
•Ability to work as a team player
Job Closing Date 03/10/2019
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