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South Africa

Business Insurance Claims Consultant - Afrikaans speaking

Company Telesure Investment Holdings
Reference # CCBI
Published 10/09/2019
Contract Type Permanent
Salary Market Related
Location Johannesburg, Gauteng, South Africa
Introduction
The Claims Consultant contributes to the organisational goals by capturing, validating and administering claims to ensure efficient and accurate claims processing and costing, while delivering excellent service to the customer
Job Functions Administration
Industries Admin, Office & Support,Insurance
Specification
Ensure capturing of detailed, accurate information
Ensure correct information is obtained from the customer - by asking the appropriate questions and listening - to make correct decisions
Use appropriate tools (MyMarket, supplier contact and / or negotiation) to accurately cost the claim, and make informed and appropriate decision which is correct for the business and reasonable for the customer
Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information
Ensure claims are finalised with set parameters (turnaround time, terms and conditions applied accurately)
Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requiremen
Building and maintaining relationships, and liaising with, key stakeholders (e.g. Assessing, In-Touch, Legal, suppliers etc) to meet job objectives
Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain, customers
Take accountability for the resolution of customer complaints, with a view to customer retention
Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention.
Deliver the Telesure Service Way through personal effort and through others.
Deliver on Treating Customers Fairly principles in alignment with regulatory requirements
Requirements
Essential: Grade 12 (Standard 10)
RE and FAIS Accreditation
1-3 years Financial / insurance / call-centre experience
At least 2 years claims experience
Job Closing Date 23/09/2019
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Last Updated: 12-9-2019 [19.09.05.00]
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