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Customer Service Officer

Company Health Plus Limited
Reference # HP/CS/CSO/09
Published 09/09/2019
Contract Type Permanent
Salary Market Related
Location Lagos, Lagos State, Nigeria
Introduction
HealthPlus Limited, Nigeria’s first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa’s #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond.

CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa.

Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents.

As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for result driven individuals who will roll up their sleeves and share our passion & success. People who will join our team of highly motivated professionals who get the job done!

No matter what your job title is, the work you do at HealthPlus supports the health and well-being of the millions of men, women and children who turn to us for care. That is because all of us - from our talented business professionals at the head office and our experts in our retail locations who serve our communities - are committed to providing the best possible service experience.

With locations across Nigeria, we offer the opportunity to build a rewarding career in an environment that supports your success.
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Job Functions Call Centre,Communications,Hospitality,Operations,Retail
Industries Call Centre & Helpdesk,Health / Fitness / Beauty,Healthcare,Hospitality,Retail
Specification
•Manage large amounts of inbound calls & emails in a timely manner
•Follow communication “scripts” when handling different topics
•Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
•Seize opportunities to up-sell/link-sell/cross-sell products when they arise
•Build sustainable relationships and engage customers by taking the extra mile
•Keep records of all conversations in our Customer Interaction Log in a comprehensible way
•Responsible for monitoring customer satisfaction levels
• Follow through on customer issue resolution
• Support implementation of incremental initiatives towards improving customer experience
• Make recommendations to Customer Service Manager to improve customer experience
•Frequently attend educational seminars to improve knowledge and performance level
•Meet personal/team qualitative and quantitative targets

Requirements
•Bachelor's degree in Pharmacy
• Minimum of 2 years related experience in a structured organisation
• Proficiency in English and/or any other required languages
•Awareness of industry’s customer service trends
•Strong client-facing and communication skills
•Multi-tasking skills
•Customer service orientation
• Result oriented
• Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel
Job Closing Date 30/09/2019
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Last Updated: 12-9-2019 [19.09.05.00]
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