South Africa

Virtual Sales Account Manager (VSAM) - Telecommunications

Company Talksure (Pty) Ltd
Reference # VSAM16.09.19
Published 16/09/2019
Contract Type Contract
Salary Market Related
Location Roodepoort, Gauteng, South Africa
Established in 2010, Talksure has fast become one of South Africa’s most respected independent Financial Service Providers. The strong entrepreneurial and ethical vision developed by our founder and chairman is shared by our Executive team who have almost 100 years of combined experience within the Financial Services and contact centre industry in Europe and South Africa.
With an ever growing employee complement of over 700 it goes without saying that we are a people business; employees, clients and partners are our number one focus
Job Functions Sales
Industries Call Centre & Helpdesk,Sales,Telecommunications
Purpose of the job:
To foster and develop long-term relationships with client base and drive sales. You should work to satisfy customer needs and requests, respond to their queries in a timely manner and aspire to deliver an overall positive customer experience. Achievement of Sales targets and customer satisfaction is key to your success in this role. Strong focus on acquisitions

Target Achievement:
•Achieve individual sales target for new business revenue

Cold calling:
•Ability to acquire new client base
•Ability to up-sell and cross –sell
•Strong on focus on acquisitions

Customer Relationship management:
•Responsible for developing relationships with the assigned customer base
•Maintain and grow existing client base
•Conduct customer account analysis
•Maintain, build and service relationships on a regular basis

Query management:
•Identify, address and resolve concerns / queries
•Provide feedback to customers within 24hrs

•Provide weekly pipeline report
•Provide daily activity and sales report
•Monthly Base report to be provided

Processes and Procedures:
•Ensure all policies and procedures are adhered to
•Ensure all interactions are captured on the relevant systems in the approved manner

•Matric / Senior Certificate or equivalent (Minimum)
•Proficient in MS Office (All packages)
•Clear ITC and No Criminal Record
•1-2 years’ Experience as a Business to Business sales executive/account manager or similar position in the customer service or sales
•1-2 years Telecommunications product and industry knowledge
•Proven track record in the form of Commission and/or Awards, Accolades

Candidate Characteristics Required:
•Strong Sales ability coupled with business acumen
•Excellent presentation skills
•Communication skills
•Decision making skills
•Excellent interpersonal skills
•Time management skills
•Ability to formulate, set and manage goals and objectives
•Ability to cope with high pressure levels and manage stress effectively
•Excellent telephone and email etiquette
•Strong relationship building, account planning and process competence skills
•Telecommunications product and industry knowledge

Salary Information:
Up to R18 000.00 Basic + Between R20 000.00 – R30 000.00 On Target Earnings (OTE = Commission)

Contract Duration:
Fixed Term Contract
Job Closing Date 23/09/2019
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