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South Africa

Business Performance Analyst

Company Talksure
Reference # BPA06.19
Published 17/09/2019
Contract Type Permanent
Location Umhlanga, KwaZulu-Natal, South Africa
Introduction
Established in 2010, Talksure has fast become one of South Africa’s most respected independent Financial Service Providers. The strong entrepreneurial and ethical vision developed by our founder and chairman is shared by our Executive team who have almost 100 years of combined experience within the Financial Services and contact centre industry in Europe and South Africa.
With an ever growing employee complement of over 700 it goes without saying that we are a people business; employees, clients and partners are our number one focus
Job Functions Analysis,Analytics,Data Analysis
Industries Call Centre & Helpdesk,Financial Services,Insurance
Specification
The key responsibility of the Business Performance Analyst will be to support the Sales, Marketing and Product leadership teams in taking key decisions to improve the performance of the business. This will be done through the collection, analysis, and recommendation and reporting of sales and marketing related data. The Business Performance Analyst will create both standardized and custom reports. In addition to this, scenario analysis, trend analysis and recommendations are required

Job Responsibilities:

•Collect, analyze, evaluate, design, and report sales and product performance data to increase sales productivity
•Provide input into the sales agent commission, incentive calculation and payment process
•Use sales records for identification and evaluation of sales and product performance with consideration towards sales, collections, cancellations and lapses, customer
satisfaction, and claims quotas
•Spec new reports and dashboards.
•Provide Sales direction regarding patterns, trends, and market analysis to drive business decisions and new product development
•Work with sales teams to incorporate forecasts into daily/weekly/monthly reports – trend analysis
•Monitor; extract and transform sales and agent performance data into dashboard report structure
•Calculate and manage campaign profitability in conjunction with Group Finance
•Initiate and drive continuous improvement of all sales performance reporting in order to better manage the business
•Develop Sales targets and budgets in conjunction with Sales and Product Managers

Requirements
Candidate Profile:

•Strong communication skills (written and verbal)
•Strong Data Analytics
•Insights
•Detail oriented with strength in high-level data analysis
•Advanced knowledge and use of Microsoft Excel or related modelling software is an absolute must.
•The use of Microsoft PowerPoint is required to present findings and recommendations
•Comfortable in a fast-paced, ever-changing environment
•Good group presentation skills and ability to convey complex information to a broad audience
•Strong interpersonal skills with the ability to build and maintain professional relationships
•Enjoys working independently as well as within a team environment

Qualification and Experience Required:

•Bachelor’s degree
•5+ years of experience as an analyst or similar position
•Familiarity with sales reporting
•Expert capability in MS Excel
Job Closing Date 24/09/2019
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Last Updated: 12-9-2019 [19.09.05.00]
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