South Africa

Human Resources Business Partner

Company Talksure
Reference # HRBP02
Published 17/09/2019
Contract Type Permanent
Location Umhlanga, KwaZulu-Natal, South Africa
Established in 2010 Talksure, based in Umhlanga, has fast become one of South Africa’s most respected independent contact centres, with specialisms in sales and financial services. Talksure has a raft of recent accolades including Best Large Outsource Call Centre in South Africa (2016) as recognised by the industry body BPESA (Business Process Engineering South Africa), two times silver medal winners at Contact Centre World Awards (EAMA Region) for Best Large Outsource Provider (2017 and 2018).
The business has experienced 25% year on year growth for the last 3 years, turning over almost R300million in the last financial year from a base of half a million clients. Revenue is generated from a combination of in house product development and distribution, as well as third party outsource or BPO activity. The employee compliment is currently around 800, including 550 sales consultants selling over 55,000 products and services each month within the insurance, medical, security, motor and retail markets.
In 2018 Talksure moved into a formalised Group structure better aligned to delivery of its strategic objectives. This includes enabling expansion of the B2B sales channel as well as the more traditional B2C, to rapidly grow the new international offering providing services to countries such as Australia, the UK and USA, to expand post sales services offered within the domestic insurance value chain, and to grow our online and digital marketing channel. With the move to the new structure group level positions were created and appointed to including a New Business Director, who is now looking to build a skilled and experienced team.
We are known within the industry as partner of choice with the majority of our new business acquisition to date coming from referrals and strong networks within the industry. Talksure is the largest individual gap cover broker in country, is the market leader in the provision of unique roadside security products, and holds outsource contracts with some of the country’s most well-known and established brands including MultiChoice, Tracker and Miway. Our focus for the next phase of business development will be to increase revenue streams within existing markets, as well as entering new markets such as retail and telecoms.
Job Functions Human Resources
Industries Call Centre & Helpdesk,Financial Services,Insurance
Role Purpose:

To manage and optimise Human Resources through the development and implementation of operational plans in line with Group HR Strategy and deliver consistently against business objectives.

Key Outputs:

•Employee relations and climate management
•Business partnering and service
•Talent acquisition and retention

oAttraction and Selection
oRetention of talent

•Talent management and succession planning

oPerformance management
oSuccession management
oLearning and Development

•HR Administration and compliance
•Diversity and transformation

Role and Person Description:

This role requires a highly self-directed and driven individual. The role will function with limited managerial oversight and require a highly collaborative orientation with the ability to coordinate work and deliver outputs across organisational departments. It will rely heavily on initiative, creativity, compliance and communication excellence with a bias for urgency and execution.

•BCom in HR Management or BA in Organisational Psychology


•Minimum of 5 years in a Generalist function (preferably in a contact centre environment)
•Minimum of 3 years of solid and proven IR management track record


•Results Orientation
•Analytical and solution focused
•Excellent communication
•Conflict and negotiation skills
•Customer focus
•Attention to detail
•Decision making
•Good communication skills (Verbal & Written)
Job Closing Date 27/09/2019
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Last Updated: 13-2-2020 []
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