South Africa

IT Technician

Company WWF-SA
Reference # #IT_Tech
Published 20/09/2019
Contract Type Permanent
Salary Market Related
Location Newlands, Western Cape, South Africa
(Finance & Business Support Unit)
(Permanent position based in WWF-SA Head office in Newlands, Cape Town)

WWF is the world’s largest and most respected independent conservation organisation, with over 6 million supporters and a global network active in over 100 countries. WWF's mission is to stop the degradation of the Earth's natural environment and to build a future in which humans live in harmony with nature, by conserving the world's biological diversity, ensuring that the use of renewable natural resources is sustainable, and promoting the reduction of pollution and wasteful consumption.

WWF South Africa is a national office that is part of the WWF network. We are a local NGO that has worked for 50 years with the aim of inspiring all South Africans to live in harmony with nature, for the benefit of our country and the wellbeing of all our people. WWFs work is for nature, for you.

Our work is challenging and exciting and we love what we do. To join our team you need to be brilliant at what you do, passionate, results-orientated and have a positive attitude.
Job Functions Information Technology
Industries Ngo / Non-Profit

•Desktop support:
oHardware, Software & User support
oInstalling and configuring new hardware and software.
oHelpdesk support: Logging, addressing, escalating and troubleshooting any reported problems.
Answering technical queries and dealing with users.
oApplying operating system updates, patches, and configuration changes.
oProvide support for scheduled resource usage i.e. Video Conferencing, Voice recorders, conference phone etc.
oRemote support for Satellite users and offices

•Server support:
oUser and Group maintenance: Adding, removing, or updating user account information, resetting passwords, etc.
oAdministrate server folder and service access security.
oResponsibility for documenting the configuration of the system.
oAnalyzing system logs and identifying potential issues with computer systems.
oApplying operating system updates, patches, and configuration changes.
oIntroducing and integrating new technologies into existing server environment
oSystem performance tuning
oApplying operating system updates, patches, and configuration changes.
oHyper V management & Symantec Backup Exec management
oPerforming Daily backups.
oCloud Administrator- Dropbox for Business, Google Suite, Office 365 & Oracle Netsuite

•Communications infrastructure support:
oAdministrate Voice (Mitel PABX), Data(Internet Connectivity) and Video Communication/Conferencing systems
•Printer & copier support.
•Performing routine audits of systems and software.
•Ensuring that the network infrastructure is up and running
•IT Asset database maintenance and upkeep
•IT audit - Procurement, audit of systems and software licensing
•Remote support to employees in regional office, travelling and working from home
•Managing calls logged with 3rd party service providers

•Qualification: MCSE, MCITP and/or ITIL V3
•2-3 years working experience in a Microsoft Server 2008/2012 environment
•Active directory, Group policy experience essential
•Sharepoint 2013, Office 365, Google Apps for Business, Pastel, Zoom and VIP server experience advantageous
•User technical support experience
•Ability to work under pressure
•Ability to multi task
•Good general administrative skills
•Good communication & interpersonal skills
•Good time management skills

Further Information:

To apply please click here fill out the application form, and provide a detailed CV and covering letter (attach under “Documents”) fully motivating why you should be appointed, together with the names, current e-mail addresses and telephone numbers of three relevant references.

Applications close on 6th October 2019. Applications sent via email will not be considered.

WWF seeks to promote diversity among its staff. Candidates who have not received a response within three weeks of the closing date are kindly requested to assume that their application has not been successful in this instance. WWF-SA reserves the right not to fill this position.
Job Closing Date 06/10/2019
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Last Updated: 13-2-2020 []
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