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South Africa

Complaints Resolution Officer -

Company Educor (Pty) Ltd
Reference # REQ194
Published 07/10/2019
Contract Type Permanent
Location Cape Town, Western Cape, South Africa
Introduction
Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum.
Job Functions Academic
Industries Academic,Education
Specification

Main Purpose of the Role:

Ensure that all complaints lodged against the College are resolved amicably and timeously, ensuring improved customer satisfaction.

KEY PERFORMANCE AREAS:

1.Customer complaints support
2.Customer retention support
3.Administration
4.Ad-hoc duties

Should you not receive any feedback in 6 weeks, please consider your application unsuccessful.

Educor will give preference to South African citizens and those that advance its employment equity goals, suitably qualified in line with the inherent requirements of the job advertised.

Requirements

REQUIREMENTS OF THE JOB:

1.Grade 12
2.1 year experience in a Call Centre or similar role.
3.High level of competency in MS Offices, particularly Word, Excel


COMPETENCIES OF THE JOB:

1.Student complaints resolution
2.Liaises with ICG & EDUCOR internal Departments to resolve student complaints
3.Ensures that complaints are processed within the required timeframes
4.Ensure completion on high level complaints
5.Assists with Student related projects
6.Ensures processes are effective and followed
7.Conflict Management
8.General administration, daily, weekly and monthly reporting
9.Ad hoc duties

Job Closing Date 15/10/2019
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Last Updated: 12-9-2019 [19.09.05.00]
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