South Africa

Customer Service Consultant

Company IsoMetrix
Reference # CSCCS007
Published 28/10/2019
Contract Type Permanent
Salary Market Related
Location Fourways, Gauteng, South Africa
Metrix, a fast-growing South African company with international offices in North America and Australia, is a leading provider of software solutions for Governance, Risk and Compliance management and reporting.

We are looking for a candidate with Software Support experience to join our Customer Services, team in an IT software development environment.

The Metrix DNA encompasses the following core values and behaviours:
• Own It!
• Do the right thing
• Embrace Ideas
• Win together
• Think Beyond
Job Functions Client Services,Information Technology
Industries Software Development
Main purpose of Job:
Provide software support to live clients.

Primary responsibilities:
•Logging of support calls via internal system
•Call classification
•Replication of issues
•Customer fixes and liaison
•Monitoring Support Dashboard and escalating issues as they arise
•Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.
•Mobile application support

Minimum qualification and experience:
•Grade 12
•Minimum 5 years’ experience in Software support

Experience / training that would be an advantage:
•An IT related qualification.
•Exposure to QlikView and / or web based software.
•Exposure to IsoMetrix and / or integrated risk management.
Job Closing Date 31/12/2019
Share on
Last Updated: 12-9-2019 []
Webserver: SkillsMap (NLBB)