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South Africa

Account Manager

Company Isometrix
Reference # CSMCS001
Published 29/05/2020
Contract Type Permanent
Salary Market Related
Location Fourways, Gauteng, South Africa
Introduction
IsoMetrix, a fast-growing South African company with international offices in Atlanta, Australia and Canada is a leading provider of software solutions for Governance, Risk and Compliance management and reporting.

The IsoMetrix DNA encompasses the following core values and behaviours:
•Own It!
•Do the right thing
•Embrace Ideas
•Win together
•Think Beyond
Job Functions Client Services,Information Technology
Industries IT - Information Technology,Software Development
Specification
Main purpose of Job:

Create and maintain reference sites that continue to use IsoMetrix or expand their use of IsoMetrix over time.


Primary responsibilities:

For your allocated live client accounts:
•Provide change requests and quotes for additional software and services.
•Build and maintain strong, long-lasting customer relationships.
•Provide software advice and guidance.
•Assist the Customer Success (Support) desk with escalated calls.
•Interact with, and escalate to, the relevant strategic account manager when needed.
Requirements
Minimum qualification and experience:

•Matric
•5 years’ experience as an IsoMetrix or other GRC tool Support Consultant or similar role or
•5 years’ experience with the IsoMetrix product or
•5 years’ experience in one or more of the domains that IsoMetrix supports e.g. HSE, ERM or
Sustainability management


The following would be an advantage:
•Experience as a Business Analyst
•Experience as a Support Consultant / Customer Success Consultant
•Can speak Spanish

Must have a valid passport and be able to travel from time to time.

Personal attributes:

•Must have strong communication and time management skills.
•Energetic, self-driven person
•Positive attitude, team player and hard worker.
•Someone who can stay calm under pressure and has an ability to multitask
•Passion for software systems and a quick learner
•Good documentation skills
Job Closing Date 29/05/2020
   
Any problems with registering/uploading your CV, please contact the HR Administrator at  
   
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Last Updated: 1 day ago [20.05.01.15]
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