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South Africa

In- Flight Services Manager

Company Air Botswana
Reference # IN-FSM0001
Published 11/11/2019
Contract Type Permanent
Salary Market Related
Location Gaborone, South East, Botswana
Introduction


Oversees the overall conduct, discipline and welfare of cabin crew members, ensuring the safety and security of cabin operations and the overall standards of in-flight cabin services provided on Air Botswana fleet
Job Functions Management
Industries Aviation
Specification
•Responsible for the management and supervision of all cabin operation activities, and is accountable to senior management for ensuring safety and security of cabin operations and ongoing conformity with all regulatory requirements, organization standards and local procedures.
•Develop, implement and review policies and procedures for compliance, quality and corporate standards.
•Prepare and analyse performance reports for management decisions.
•Ensure sufficient numbers of staff that are well trained and motivated to deliver a high level of service that meets and exceeds customer expectations.
•Prepare, monitor and control section cost centre budget to ensure expenditure is within budget.
•Establish and maintain proper communication channels for effective and well- informed cabin crew.
•Ensure routine monitoring of safety and quality critical activities and ongoing conformity with all regulatory requirements, organization standards and local procedures.
•Ensure corrective and preventative actions identified by quality& safety audits; investigations or other internal reporting mechanisms are undertaken within the agreed time frames.
•Ensure cabin ground and Inflight training, testing, are done within prescribed statutory periods and regulatory requirements
•The production and amendment of both the Cabin Crew Training Manual and Cabin
Crew Manual.
• Effective liaison with the chief Pilot and Flight Operations Training and Standards
Manager.
Requirements
•Degree in Business Management or related discipline and should have a Cabin Crew License from CAAB.
•A Quality Assurance Auditors course and IATA Flight Operations Management course would be an added advantage.
•Ten (10) years post graduate qualification of which three (3) years should have been at supervisory level. Should have broad knowledge of applicable aviation regulations and extensive knowledge in developing, implementing and auditing cabin standards
Job Closing Date 14/11/2019
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Last Updated: 12-9-2019 [19.09.05.00]
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