South Africa

Legal Call Centre Agent

Company MBD INC
Reference # LCD_CCA0120
Published 28/01/2020
Contract Type Permanent
Salary Market Related
Location Hyde Park, Gauteng, South Africa
We are looking for experienced collectors to contact debtors in order to collect on accounts which are in default and arrange payments in a professional and effective manner.
Job Functions Call Centre
Industries Financial Services
Legal Collections
•Arrange for debt repayment or establish repayment schedules based on debtors' financial situation
•Confirm right party contact
•Probe and determine reason for non-payment and update the system accordingly
•Negotiate payment arrangement with the debtor within set mandates
•Educate debtor on legal collections process and result of non-payment
•Confirm and/or update debtor’s details:
•Banking details
•Employee Information
•Repayment method and frequency (weekly, fortnightly or monthly)
•Load Promise To Pay (PTP) on system as agreed with debtor
•Capture notes on system regarding important information and arrangement with debtor
•Summarise and confirm payment arrangement with debtor and reiterate legal collections process
•Save the account according to the appropriate metal state

Trace delinquent debtors
•Trace delinquent debtors to obtain new contact details by utilising different trace tools
•Request referral information from 3rd party/ies such as close relative, work or neighbours
•Update the system and save account

Quality Assurance
•Meet division qualitative standards in terms of inputs and outputs
•Minimise number of errors on accounts worked
•Initiate action on debtor queries and administrative tasks on the system using the correct codes


• Grade 12
•Proficient in Microsoft Office (added advantage)
•2 – 3 years’ experience in a Legal Collections environment
•Proficient in English and Afrikaans
Job Closing Date 21/02/2020
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Last Updated: 13-2-2020 []
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