South Africa

Head: Enterprise Support Systems (Future Opportunities Pipeline)

Company Telesure Investment Holdings
Reference # Head: ESS#
Published 31/03/2020
Contract Type Permanent
Salary Market Related
Location Gauteng Area, Gauteng, South Africa

Lead and manage all aspects of people, process and technology that pertain to the enterprise systems within Group I.T. that supports the various business verticals and group support areas such as Marketing, Finance and HR. The position involves, but is not limited to, stakeholder and business partner management to ensure the delivery of key strategic business and Group I.T initiatives while maintaining system stability and integrity and the effective management of their respective software development teams.
Job Functions Information Technology
Industries Insurance
Stakeholder Engagement:
Build and manage effective / productive relationships with all relevant stakeholders to ensure
necessary guidance is given to deliver appropriate solutions
Report directly to the CIO while also managing business deliverables that come from the respective executives of business and group support
Represent the Enterprise systems from Group I.T. that supports the business support areas, such as Marketing, Finance and HR, and those enterprise systems that support the business verticals and
their business partners from an information system implementation and system support perspective.

Operations Management:
Create and deliver the functional business unit strategy and operations to ensure the alignment with the overall business strategy in order to support the execution and delivery of business goals
Oversee the application portfolio within the business vertical and business support areas, such as Marketing, Finance and HR from both a delivery, enhancement and support perspective while
continuously driving digital transformation
Deliver agreed strategic GIT initiatives and measure and review the operational duties and ensure continuous performance within areas of responsibility

IT Vision and Strategy:
In collaboration with their respective business stakeholders and the CIO, develop the GIT key strategic enablers, designing the workflow and business processes that allow new applications, products, and services to be rolled out quickly while ensuring that legacy applications and IT
operations are maintained at optimal levels.

Leadership and direction:
To effectively drive communication of the GIT strategic vision and mission to all within their respective teams
Explain the relationship to the broader organization's mission, vision and values
Motivate people to commit to these and to doing extraordinary things to achieve local business goals
Direct the work of a team responsible for support and modernization of the core line of business and digital Systems
Improvement / Innovation:
Take responsibility for developing and delivering continuous IT improvements in the pursuit of constant innovation that supports the specific business units overall strategy. To drive a culture of continuous improvement and innovation through inspirational leadership

Performance Management:
Manage and report on the performance of the function / business area; set appropriate performance
objectives for direct reports and hold them accountable for achieving these
Take appropriate corrective action where necessary to ensure the achievement of annual business

Organisational Capability Building:
Evaluate the capabilities of staff within the department to identify gaps and prioritize development activities
Implement the organization's formal development frameworks within the area of responsibility
Coach and mentor others to support the development of the organization's talent pool

Operational Compliance:
Ensure that business activities within the area of responsibility comply with relevant external regulatory and / or voluntary codes and with internal policies and procedures to minimize
business risk and to protect the reputation of the organization

Budgeting & Costing:
Take responsibility for setting and managing area budgets so they align with organizational strategy

IT Advice:
Provide specialist guidance with regards to IT to senior business managers at the business unit or
regional level to enable the implementation of policy, projects, and change initiatives

Personal Capability Building:
Develop own capabilities by participating in assessment and development planning activities as
well as formal and informal training and coaching
Gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential
Maintain an in-depth understanding of technology, external regulation, and industry best practices
through ongoing education, attending conferences, and reading specialist media

Behavioral Competencies
Business Insight:
Applies knowledge of business and the marketplace to advance the organization's goals. For example, maintains ample, up-to-date business and industry knowledge in order to make sound decisions for the organization. Understands the policies and other external factors affecting the

Manages complexity:
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve
problems. For example, sees the systematic elements of issues' the major connections, linkages, and
Ensures the organization has reliable ways to gather needed information

Balances stakeholders:
Anticipates and balances the needs of multiple stakeholders. For example, ensures that the organization can balance the needs of multiple stakeholder groups
Speaks clearly about the need for the organization to adhere to strong ethics and show cultural savvy when working with internal and external stakeholders

Ensures accountability:
Holds self and others accountable to meet commitments. For example, emphasizes accountability, measures organizational performance against goals, addresses poor team performance, does not accept blaming others or excuses

Tech savvy:
Anticipates and adopts innovations in business-building digital and technology applications. For example, supports the use of the latest technologies to improve organizational results, making
resources available
Stays apprised of technology trends and of how they can make a substantial difference

Directs work:
Provides direction, delegating, and removing obstacles to get work done. For example, provides the support people need to achieve objectives and move initiatives forward. Identifies and addresses current and potential barriers to optimal performance stays informed on organizational progress
toward key goals

Strategic mindset:
Sees ahead to future possibilities and translates them into breakthrough strategies. For example, is a strong big-picture thinker
Makes frequent, clear references to the organization's vision and strategy and the efforts required to drive them forward
Effectively integrates long-term opportunities and challenges with dayto-day activities

Communicates effectively:
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, engages diverse groups by communicating in a way that matches each group's preferences
Listens carefully and probes beneath the surface to gain richer insight on others' views

Uses compelling arguments to gain the support and commitment of others. For example, deftly explains how own ideas can advance others' interests and address their concerns
Uses sophisticated negotiation skills; earns concessions while building a sense of partnership
Expresses views with powerful conviction and rationale

Action oriented:
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, creates a sense of urgency and confidence, and helps others see the benefit of taking initiative
Creates new challenges for others
Quickly seizes new, successful business opportunities

Builds effective teams:
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, provides rich and targeted insight on establishing strong teams with the
right mix of abilities and perspectives
Conveys team members' roles and goals in a compelling way that builds excitement.

Being resilient:
Rebounds from setbacks and adversity when facing difficult situations. For example, shows great composure, a positive attitude, and strong judgment, even in adverse situations; gains maturity and wisdom and shares life lessons with others
Responds resourcefully to crises, helps others remain productive and positive

Financial Acumen:
Interprets and applies key financial indicators to make better business decisions. For example, Fosters accountability for making good financial decisions
Provides guidance to help the team make astute decisions
Summarizes financial performance data and explains implications for the organization.

Technical Competencies
Computer and IT Skills:
Support business processes with comprehensive understanding and effective use of information systems and standard software packages and guide and train others: IBM RPG, Azure, AS400, C#, Mean Stack, Angular, SQL

Strategic Action Planning and Organizing:
Use comprehensive knowledge and skill and guide and train others to develop appropriate plans or perform necessary actions based on recommendations
Engage in Strategic planning and organize, prioritize and oversee activities to efficiently meet
business objectives

Verbal Communication:
Apply comprehensive knowledge and guide and train others to use clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies

Presentation skills:
Use comprehensive knowledge and skill to communicate with other people and guide and train others to speak in a clear, concise and compelling manner

Use comprehensive knowledge and skill to negotiate and guide and train others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests

Presentation Creation:
Apply comprehensive knowledge / skill, acts with independence and guide and train others

Data Collection and analysis:
Guide and train others to analyze data trends for use in reports to help guide decision making

Review and Reporting:
Apply comprehensive knowledge and skill and guide and train others to review and create relevant, lucid and effective reports

Use comprehensive knowledge and skill and guide and train others to achieve full compliance with applicable rules and regulations in management and/or operations


General Education:
Grade 12 / SAQA Accredited Equivalent (Essential)
Recognised degree / diploma in BSC in Computer Science /BCom in Information Management / BTech (Advantageous)
Relevant Agile software development principles certification (Advantageous)

General Experience:
10 or more years experience within the IT industry (Essential)
Experience in application Development and DevOps support (Essential)
Experience in a Multiplatform environment (Advantageous)
Financial Services experience (Advantageous)
Relevant exposure to multiple development languages and best practice implementations (RPG, C#
.Net framework, MEAN Stack) (Advantageous)

Managerial Experience:
5 to 8 years experience of planning, managing and organizing resources within short / medium timescales (Essential)
Proven success managing a team of IT professionals in a fastpaced, demanding environment (Essential)

Applicants who have not received any correspondence from us within two weeks from the closing date can consider themselves unsuccessful.

SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Financial Sector Conduct Authority (FSCA)# competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Applicants who have not received any correspondence from us within two weeks from the closing date can consider themselves unsuccessful.

Job Closing Date 30/06/2020
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Last Updated: 13-2-2020 []
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