South Africa

Analyst: Application Support (Centurion) Gauteng

Company Barloworld Logistics Africa
Reference # ANALY01
Published 11/02/2020
Contract Type Permanent
Salary Market Related
Location Centurion, Gauteng, South Africa
The core purpose of the role is to deliver support to end users in the organization on how to use various types of software applications efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software as per received requests for all internal customers and functions which may be applicable across multiple business units. The incumbent is also responsible for contributing to the design, testing, delivery, and improvement of software applications.
Job Functions Information Technology,Logistics,Support
Industries IT - Information Technology,Supply Chain
1.Provide support on software applications by fielding incoming tickets from end-users

2.Monitor and improve support process effectiveness by creating and deploying feedback mechanisms for end-users, analising results and implementing approppriate changes

3.Monitor, document and communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

4.Enhance end-user effectiveness by implementing training on the software applications used in the organisation and maintaning own expertise in these applications.

5.Continuous monitoring and support the roll out of group wide IT initiatives

6.Assist in designing, delivery and improvement of software applications, including testing new and existing software applications under development or consideration for purchase

7.Ensure the implementation of all internal policies, processes and quality standards.

8.Create and manage constructive relationships witrh internal and external customers – this includes Developers, BI, Infrastructure team, procurement, software vendors, consulting firms and software development vendors

9.Manage service providers who provde a second line support service

10. Ensure that all reports and administrative documents are completed as agreed. This includes, incident reports, status updates, resource scheduling and monthly reports.
•Degree in computer science/Information Systems/Supply Chain Management/Industrial Engineering
•Business Analysis qualification
•Honours degree
•Project Management
•Lean certification
•Software applications used and supported by the organization.
•2-3 years in IT application support
•Engaging supervisory and Middle management level
•Experience in working in Supply Chain and Logistics industry
•ITIL (Information technology infrastructure library)
•Helpdesk application
•Systems development lifecycle
•Software applications used and supported by the organization.
•Well-developed communication skills to persuade and influence
•Written reasoning skills and explain complex concepts in non-technical language.
•Strong interpersonal skills to build relationships, influence a variety of stakeholders, develop and coach teams & individuals, and resolve conflict
•Sensitivity to diversity
•Well-developed critical and conceptual thinking & problem-solving skills to analyse and diagnose requirements or problems, develop integrated solutions and solve problems
•Ability to interpret numerical information
•Ability to effectively chart information visually
•Spatial reasoning
•Ability to multi-task
•Computer, technology and systems skills
•Focus on analysing and solving problems
•Focus on getting things done
•Readiness to make and own decisions
•Concern for communicating clearly
•Remain resilient with stress and pressure
•Customer centricity and focus
•Preference for team working
•Passion for optimizing business performance
•Appreciation for challenging others with respect
•Preference for thinking practically
•Focus on initiating action
•Orientation towards growing and nurturing relationships
•Strong inclination for change agility
•Concern about aligning with best practice
•Commitment to maintaining business awareness
•Openness to accepting feedback
Job Closing Date 18/02/2020
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