South Africa

Group Electronics Channel Manager

Company Letshego Holdings Limited
Reference # GECM
Published 11/02/2020
Contract Type Permanent
Salary Market Related
Location Gaborone, South East, Botswana
To ensure that all Countries Digital Electronic Channel Systems are stable, operating at premium efficiency and that Data is secure, accurate and trusted.
Job Functions Advisory,Design,Information Technology,Technical
Industries Banking / Finance & Investment,Financial Services,Telecommunications
1.Keep up to date with the E-Channels System architectural components, transaction processing workflow at the components / database objects level, front-end functionality, Device Management and backend objects.
2.Serve as the organization’s technical advisor on the Group’s E-Channels Applications and key abilities associated with the technology functions of the investments made by the Group.
3.Perform and/or provide guidance on E-Channels Systems to the Business and technical committees, on the system capabilities and functionality to enhance Business potential as well as reduce risks with added capability and closure of gaps in the solutions.
4.Investigation into user/system problems by performing a root cause analysis, verifying by test case scenarios and collecting required data/log information to be sent to the Vendor for resolution.
5.Supervise a thorough verifications/tests of Vendor supplied solutions in UAT environments before deploying to production.
6.Ensure that all Public facing E-Channels has initial Penetration Testing performed and the regular / scheduled Pentests over the life cycle of the particular solution.
7.Ensure E-Channels System’s production and test environment have approved levels associated with data integrity, security and functionality;
8.Liaise with business user management on their report requirements and develop scripts and reports and dashboards for complex reporting requirements delivering value to the business.
9.Oversee E-Channels systems, and associated Operating and Application systems development lifecycle activities, applications development, support and change management.
10.Liaise with the application vendors and outsourced contractors directly on departmental support and performance against service level agreements.
11.Provide second line support to E-Channels support analysts that have escalated issues and/or users on the key business applications.
12.Monitor and manage the department’s support function by ensuring all user incidents and changes that are assigned to the department are resolved/implemented within the defined SLA timelines.
13.Become a System expert on how the E-Channels system and related Core Platform integration works, gaining an understanding of the strengths and weaknesses; and championing customer issues in order to ensure they have a positive experience.
14.Develop the E-Channels Support team by continually improving administration, support, Monitoring Services, and completion of projects efficiently and effectively.
15.Continuously seeks to improve user satisfaction and ultimately customer satisfaction, loyalty and retention by ensuring the department provides an excellent user experience.
16.Help develop the team by continually improving processes and Provide mentoring and leadership to other IT peers within the Group, and serve as a role model for the IT Department.
17.Set standards associated with data confidentiality, integrity of corporate data, proprietary information and intellectual property, and ensure that these are implemented across all systems in the E-Channels system portfolio
18.Lead the Disaster Recovery processes including restoration procedures (test/live) in accordance with approved plans.
19.Excellent Social and communication skills are required, ensuring that working relationship with the project managers, the business and other project team members are maintained at the highest levels.
20.Adhere to strict governance procedures when executing his/her job responsibility including but not limited to security, change control, administration, segregation of duties , batch processes etc.
21.Understands and complies with all IT policies and procedures and adheres to the highest level of controls.
22.Ensures that all subordinates are constantly made aware of policies and processes, and that a Zero tolerance is enforced
23.Ensure that all E-Channels system related daily and monthly processes are completed, on time and according to agreed processes.
24.Lead / influence the development of industry standards and decisions regarding changes to systems / applications

25.Acts as team leads during data migrations between legacy and target systems.

People Management:

1.Provide mentoring and leadership to subordinates within the department and organization at large, and serve as a role model for the Group
2.Partner with business technology teams and engaging business aligned teams, infrastructure group, and vendors in developing technology / product strategies
3.Promote teamwork, within own department and across Group IT
4.Work with the Human Resource function to promote key awareness of technology, information security and sensitivity of customer and financial data across the Group
5.Responsive for staff performance measurement processes as defined within the Group

Project execution:

1.Complete all tasks as assigned by Group Project Managers to ensure that the Project is completed within set deadlines and budget.
2.Work with Project Managers and staff to ensure that resource planning, prioritisation of activities and commitments to project delivery are aligned and subordinates understand their roles and accountability
3.Provide guidance to E-Channels support analyst in all technical project related tasks.
4.Establishes a good working relationship with the project managers, the business and other project team members.
5.Monitor all Project deadlines and ensure that early detection of project activities that need focused assistance and potential re-assignment

IT Governance:

1.Adheres to strict governance procedures when executing his/her job responsibility including but not limited to security, change control, administration, segregation of duties , batch processes etc.
2.Understands and comply with all IT policy and procedures and ensure that these adhere to the highest level of controls.
3.Address control weaknesses and/or audit queries promptly and close all items before the designated closure date.
4.Monitor access rights according to policy ensure access is reviewed and updated in accordance with organization / business requirements.
5.Create E-Channel Policies and procedures that are aligned to; Group IT policies and procedures, Business Operational policies and procedures, and Regional and Country Regulatory requirement as applicable.
1)Bachelor’s degree in computer science, computer engineering, Information technology or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
2)At least 10 years of technology experience of which at least 5 years have been in a leadership role that have multitude of business and technical demands

3)Preferred leadership experience in the Banking Sector with a technical understanding of E-Channels applications and Digital Channels with a firm understanding of governance and industry standards in the technology that facilitates these solutions
4)Understanding of project management methodologies / tools and development of technology lifecycles
5)Leadership experience in managing large cross-functional technical teams and the flexibility to influence people at a variety of levels both internally and externally to the Group.
6)Must Demonstrated the ability to conceptualize, launch and deliver multiple technology projects on time and within budget
7)Excellent written and verbal communication skills
8)Updated knowledge of business and technology trends
9)Requires demonstrated ability to conceptualize, launch and deliver multiple technology projects on time and within budget
10)Strong interpersonal / relationship management skills
11)Results-orientated, driven to realise business service objectives in the centres.
12)Team player – approachable, receptive to ideas/feedback from others.
13)Assertive – able to handle and mediate in conflict, stand by principles and put forward ideas despite opposition.
Job Closing Date 19/02/2020
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Last Updated: 30-7-2020 []
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