|Company||Telesure Investment Holdings|
|Location||Dainfern, Gauteng, South Africa|
The Team Leader contributes to the organisation’s goals by successfully implementing all directives, policy and procedures according to the operational plan through supporting and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results.
|Job Functions||Call Centre,Management|
Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up‐to‐date and current information.
Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.
Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements.
Identify, assign, follow‐up on, review and agree to work activities of team members in accordance with operating procedures to contribute to the Management Control System.
Identify practices for improvement and make recommendations to functional Business manager/General Manager for consideration.
Ensure team members are knowledgeable about Telesure products and service standards.
Collect and submit reports specific to team data as part of the Management Control System.
Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence) by completing performance reviews and competency matrix.
Ensure that the team is correctly staffed and timeously complete the requisition for recruitment and recruit for the right skill (experience, ability, competence).
Manage suppliers/insurance portfolios in accordance with business requirements and operating procedures to meet operational requirements.
Participate in adhoc projects and improvement processes
Communicate and collaborate with other teams within the department in order to improve and/or achieve the required operational results.
Deliver the Telesure Service Way through personal effort and through others
Deliver on Treating Customers Fairly principles in alignment with regulatory requirements
•Matric / Grade 12 or SAQA Accredited Equivalent*
•Degree or relevant qualification in business/commercial management SAQA Accredited Equivalent* (Essential)
•Post graduate qualification in business management commercial management or SAQA Accredited Equivalent* (Preferred)
•RE1 / Key individual** (Essential) - Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD
according to your DOFA (where applicable)
•At least 4 years or more in a Recoveries Or Third Party Liabilities environment and/or debt collection on uncontacted debt
SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
|Job Closing Date||21/02/2020|