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South Africa

Student Advisor (Uni4 Online)

Company Uni4 Online
Reference # SA#08.2019
Published 19/02/2020
Contract Type Permanent
Location Westville, KwaZulu-Natal, South Africa
Introduction
Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA, Central Technical College and recently the Dermatech Training Institute. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum. New additions to the Educor house of brands are our innovative and inspiring online brands, Damelin Online and CityVarsity Online. These brands remain the cornerstone of the Educor stable.
Job Functions Sales
Industries Call Centre & Helpdesk,Education,Sales,Telecommunications
Specification
MAIN PURPOSE OF THE JOB:

•Effectively sell Online products and services to prospective students by meeting their needs which will result in
closed sales to meet profit goals.
•Implement effective country specific marketing and advertising plan and activities to meet profit goals.


KEY PERFORMANCE AREAS:

Lead Generation
•Assisting in the implementation of marketing and/or advertising campaigns.
•Interview prospective students to understand their objectives and background.
•Participate in all recruitment events, open houses, school fairs, information sessions, exhibitions, school visits and
off-campus events.
•Go the extra mile to engage customers

Meeting/Exceeding Closed Sales Goals
•Achieve agreed targets and performance indicators across all areas of responsibility.
•Managing client relationships through the relevant methods/tools.
•Coordinating sales efforts with marketing and/or advertising campaigns.
•Facilitate cold and warm interactions with prospective students.
•Schedule and follow through on interactions with leads and current students.
•Prioritize and/or escalate prospective student questions as needed.
•Develop strategies for more effective sales, both individually and as part of a team.
•Work multiple pipelines accurately.
•Persists in sales even in the face of failure.
•Finds ways to sell products in the face of a down market.
•Analyses the competition to create a plan for engagement.
•Makes product appeal to the target market.

Facilitating the application process
•Advice students about the programs offered, admission procedure, eligibility and costs involved.

Provide assistance to the students to complete the enrolment forms.
•Product and Policy knowledge
•Keep informed regarding academic program requirements, enrolment restrictions and other issues related to
recruiting and admitting students.
•Provide accurate, valid and complete information by using the right methods/tools.
•Maintain up-to-date knowledge on Online product offering.
•Maintain a database of student information, telephone logs and student feedbacks in order to generate student
reports for management whenever required.
•Responds to communications within 24hours of receipt.
•Investigate problems; prepare reports; develop solutions, and make recommendations.
•Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review.
•Adhere to College policies, particularly those relating to equality and diversity.
•Adhering to corporate process and procedure.
•Be involved in continually reviewing, improving and optimising the effectiveness and efficiency of your processes.
•Undertake any other duties consistent with the key responsibilities and duties of the post, as directed by your
Manager.

Requirements
REQUIREMENTS OF THE JOB:

1.Matric Pass.
2.2-5 years Telesales sales experience with a proven track record
3.Excellent computer literacy is essential especially in MS Outlook, MS Word and MS Excel, Microsoft CRM


COMPETENCIES OF THE JOB:

1.Planning and organizing competencies.
2.Excellent Interpersonal and Managerial Skills.
3.Good team player.
4.Good attention to detail.
5.Excellent communication skills especially verbal and written English.
6.Able to work independently.
7.Good presentation skills.
8.Ability to function in a highly pressurized environment
Job Closing Date 04/03/2020
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Last Updated: 13-2-2020 [20.02.01.00]
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