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South Africa

Telesales Agent

Company MotoVantage
Reference # TA011
Published 20/02/2020
Contract Type Permanent
Salary Market Related
Location Randburg, Gauteng, South Africa
Introduction
MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. We are seeking to recruit Telesales Agents within our Telesales Department.
Job Functions Call Centre,Client Services,Sales
Industries Insurance,Sales
Specification
JOB SUMMARY:
The Telesales Representative is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential customers discover the best solution to ensure that the customers’ needs are fulfilled.

CORE RESPONSIBILITY:

•Achieve and exceed sales targets.
•Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.
•Based on business requirements, Telesales Representatives may be required to move between campaigns.
•Ensure a needs analysis is done, to understand the customer need (fit for purpose solution)
•Adhere to The Engine Room’s requirement of maintaining 4 hours talk time and overall productivity time of 7 hours.
•Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
•Capitalize on upsell and cross sell opportunities.
•Ensure quality standards are maintained by adhering to relevant sales scripts.
•Maintain a minimum of 90% QA score at all times.
•Maintain and enhance The Engine Room’s reputation through quality sales and correspondence.
•Ensure the correct/ most accurate lead outcome is selected on all leads.
•Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
•Ensure that all TCF and compliance obligations are met.
•Adhere to The Engine Room processes, including First Rand Policies & Procedures.
•Ensure that during employment within The Engine Room, that you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5,
Class of Business etc).
•Keep up to date with product changes and market trends.
Requirements
REQUIREMENTS:

•Matric
•Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
•Fluent in English
•Minimum 12 months telesales experience
•Having an Insurance background would be beneficial
Job Closing Date 05/03/2020
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Last Updated: 13-2-2020 [20.02.01.00]
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