South Africa

Department Head: Client Services: Johannesburg Park Station (C2)

Company AVBOB
Reference # DH/CS/JPS
Published 20/02/2020
Contract Type Permanent
Salary Market Related
Location Johannesburg, Gauteng, South Africa
AVBOB, Africa's largest Mutual Assurance Society providing a one-stop Funeral Insurance and Burial solution, has a vacancy for a Department Head Client Services at their Mamelodi branch and will report duly to the Area Manager: Pretoria East and Administrative Head: Policy Services Administration. The incumbent will be responsible for resolving walk-in clients' queries by managing the AVBOB Client Service Centre and liaising with the relevant role players towards achievement of set objectives and targets within the department.
Job Functions Administration,Business Development,Client Services,Compliance & Regulatory Affairs,Finance,Management,Marketing,Recruitment,Sales,Training
Industries Admin, Office & Support,Financial Services,Insurance,Marketing,Production,Sales
Monitor financial and administrative tasks such as cash collection, daily reconciliation and banking
Managing all aspects of personnel management and –administration such as time management, training and development, employee relations, performance management and wellness of subordinates
Ensure customer’s policy requests and related transactions are dealt with in accordance with policy and procedures
Adhere to all regulatory requirements such as FSCA, Data Protection Act, Money Laundering regulations, TCF and the Group’s policies and procedures
Liaison with peers, seniors and policy holders
Monitor Que-Management and Net Promoter Score
Ensure effective system maintenance and reporting any discrepancies
Giving feedback on all production activities
Identify and assess possible and potential risks and implement corrective measures
Report on risk, FICA and ASISA
Analyse and compile statistics in terms of New Business, Claims, Premium Administration, Policy Services, Debtors, Marketing, Group Schemes and Funeral Services
Grade 12
A suitable industry entry qualification within the requirements of the Financial Services Board
Comply with FAIS legislation for registration as Fit and Proper individuals:
Applicants who entered the industry as follows:
From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
Clear ITC
Clear criminal record
RE5 certificate
RE1 will be an added advantage


Knowledge and management experience in Life Assurance industry, preferably in a Client Service/Policy maintenance environmont of at least five (5) years
Management of a team
Experience in and knowledge of client service environment and policy services of at least one (1) year


Ability to communicate fluently in Afrikaans and English (read, write, speak)
Communication and Negotiation skills
Problem solving skills
Job Closing Date 02/03/2020
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Last Updated: 13-2-2020 []
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