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South Africa

Client Liaison Officer

Company Botshilu Private Hospital
Reference # JA20202
Published 20/03/2020
Contract Type Contract
3 Months
Salary Market Related
Location Soshanguve, Gauteng, South Africa
Introduction
Ensure that all necessary steps are taken to provide excellent customer service and experience to our well respected stakeholders.
Job Functions Marketing
Industries Healthcare
Specification
•Conduct daily patient ward rounds to ensure patients are content with the patient care and experience
•Promote effective staff, doctor and patient relationships
•Fanatical attention to detail to ensure the facility and wards are well maintained
•Resolve problems diplomatically (Complaints and Conflict Management)
•Assist with events and functions within the hospital
•Facilitate and conduct visits to the hospital by visitors and stakeholders from outside the Hospital
•Manage and record patient’s concerns also give prompt feedback in hand-over meetings daily
•Manage the compliments and complaints log book
•Manage Facebook account and hospital website; attend and address concerns and give clients feedback
•Analysis, management and reporting of daily patient opinion surveys and other feedback surveys
•Close working relationship and liaison with Ward and Doctors’ Secretaries
•Conduct telephonic follow ups with discharged patients
•Provide support to Stakeholder Relations Manager on administrative and other ad hoc tasks
•Customer Relationship Management
•Computer Literate
•Proficient MS Office
•Communication and listening skills
•Positive attitude and a flexible work style
•Integrity and sensitivity for confidentiality
•Display a concern for quality service and excellence
•Professional telephone etiquette
•Strong administration and organizing skills
Requirements
•Grade 12
•A relevant qualification in Marketing and Sales/ Public Relations
•Minimum of 3 years in a Customer Service or in an Administration position
•Extensive experience in a Private Hospital environment will be an advantage
•Computer literate, proficient in MS Office, Word, Excel and Power Point
•Experience in events management will be advantageous
•Knowledge and exposure to working in a hospital environment and the Incumbent must possess the following interpersonal skills:
1.Friendly
2.Trustworthy
3.Customer Orientated
4.Honest and Positive
5.Adaptable
6.Energetic
7.Innovative
8.Emotionally Intelligence

The capacity to implement and support change initiatives and to provide leadership in times of uncertainty, making decisions timeously and taking responsibility for the consequences
Capable of recognizing the need for action, considering possible risks and taking responsibility for results.
Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
The capacity to identify and respond to the needs of *internal and external customer.
*Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
Capable of supporting and advocating change initiatives and managing own reaction to change.
Capacity to establish constructive and effective relationships.
The capacity to clearly present information, either written or verbal.
Capacity to cooperate with others to work towards a common goal.


Job Closing Date 27/03/2020
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Last Updated: 13-2-2020 [20.02.01.00]
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