South Africa

Customer Relationship Management (CRM) Architect

Company Ovations Technologies
Reference # SFDC-0783
Published 12/03/2020
Contract Type Contract
12 Months
Salary Market Related
Location Fourways, Gauteng, South Africa
Defines the CRM capability and target architecture based on an approved enterprise architecture roadmap & IT strategy. The CRM architect is responsible for the enablement of a group-wide CRM capability with responsibilities to define and drive the adoption of a future CRM roadmap. The CRM architect provides assurance over the design of CRM solutions in accordance with the CRM target architecture and roadmap, ensuring appropriate CRM standards, principles and policies are applied during implementation.
Job Functions Information Technology
Industries ICT - Information & Communications Technology
•Strategy Execution & Capability Ownership
•Delivery Planning, Design & Implementation
•Governance & Risk Management
•Architecture Management
•Research & Analysis
•BSc Computer Science or BComm Information Systems / Informatics or a similarly relevant Information Technology degree from a recognized university
•Relevant CRM software certifications e.g. Salesforce, Microsoft, Oracle.
•Architecture practice and modelling-related certifications e.g. TOGAF, Bredemeyer, Zachmann, UML, eTOM, SOA.
•Architecture tooling certifications & experience e.g. Sparx, Casewise, ARIS, iServer.
•Supporting technology or business domain certifications

•8+ years’ experience as an architecture practitioner
•5+ years’ experience in CRM-specific architecture and solution design
•5+ years’ experience in leading/managing architecture and/or CRM implementation teams
•3+ years’ experience in implementing large, mid-size and small CRM solutions/projects
•Deep domain knowledge of CRM and cloud systems/platforms & implementations, and hands-on experience working on related technologies with customers in those markets
•Experience with different customer relationship management systems (CRM) such as Sugar, MS Dynamics, Salesforce or other
•Detailed experience and successful track record in estalishing CRM capabilities, defining and driving the adoption of CRM architectures across all CRM capabilities e.g. marketing, sales and customer service
•Knowledge and practical application of common CRM architectures, including integration into upstream and downstream core systems e.g. Product, Pricing, Billing
•Business process optimization skills related to CRM-specific processes, including: Concept to Market (C2M),Lead to Cash (L2C), Order to Activate (O2A), Usage to Payment (U2P), Trouble to Resolve (T2R)
•Strong understanding of software design and DevOps concepts

Technical Competencies:
•Strong leadership
•Strong Modeling
•Customer focus and service orientation
•Planning and organizing
•Cultural diversity sensitivity
•Inquiring mind
•Diplomacy and Tact

Behavioral Competencies:
•Relationship Building
•Conflict Resolution
•Decision Making
•Critical Appraisal
•Holistic Thinking
•Persuading & Influence
Job Closing Date 30/04/2020
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Last Updated: 13-2-2020 []
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